Customer Support Partner at MacTay Consulting

Nigeria

Company Info

MacTay Consulting – We are one of the first and leading management consulting firm in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses.

Title: Customer Support Partner

Location: Ikoyi/Lagos Island, Lagos

Employment Type: Full-time

Industry: Telecommunication

Job Responsibilities

  • Constant analysis of Managed customer database for Revenue and Debt management.
  • Ensure QA and prompt invoice delivery.
  • Analysis of customer requests for prompt resolution.
  • Ensure end-to-end account management for Enterprise customers.
  • Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management.
  • Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation.
  • Confirm Quality Assurance on generated bills.
  • Enterprise Customers SLA / Contract Management.
  • Revenue collections and Debt management.

Job Requirements

  • B.Sc in any discipline.
  • At least 2 years work experience.
  • Experience in a customer service environment in the telecommunications industry.
  • Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word.
  • Basic Enterprise products and services.
  • Relationship Management.

Salary
N160,000 monthly (net) and other benefits.

Deadline: 2nd August, 2022.

How to Apply: Interested and qualified candidates should send their CV to: recruitment@mactay.com using the Job Title as the subject of the mail.

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