Customer Support Representative at Heroshe

Summary:

Heroshe is looking for a process-minded customer support representative to join our growing customer experience team. We’re looking for:

• Someone who brings a high level of customer service, enthusiasm, intelligence, and empathy to our customer experience team.
• A highly motivated self-starter with a mindset of continuous learning and improving
• Someone who can work with a high level of ambiguity and navigate toward a viable solution
• Someone who knows when to use old experiences or learn new ways
• Someone who is personable and loves to help, and interact with others
• Someone who is passionate about serving and creating a wow experience for others

Responsibilities

In this role, you will have the opportunity to:

• Handle outbound customer communications through various channels such as phone and email.
• Build trust and strong relationships with customers.
• Stay up-to-date with our products or services, understanding their features, benefits, and how they align with customer needs.
• You’ll also be responsible for finding customer pain points by obtaining feedbacks and resolving grievances in collaboration with other functional departments.

This is a requirement

• Your ability to be empathetic and understand customer’s view point will be highly required to handle enquiries and resolve grievances.
• You’re also passionate about startups and technology. You’re familiar with the use of G- Suite, Instagram and Slack.
• 2 Years of work experience in similar role.