Customer Support Representative at OPay

OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria. Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 500,000 mobile money merchants. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status.

Job Title: Customer Support Representative

Location: Ikeja, Lagos

Employment Type: Full-time

Job Summary

• The Customer Support Agent is responsible for the resolution of all inquiries, complaints, and requests received via OPay customer support telephone lines, establishing and managing customer relationships.

Key Duties/Responsibilities

• Answer all incoming calls from customers and provide a resolution to complaints, inquiries, and requests.
• Document and report all call information according to standard operating procedure.
• Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
• Follow up with customer calls where necessary.
• Report service failures and other product-related issues observed while taking customer calls to the call center management for further action.

Requirements

• Minimum of HND/BSC in Mass Communication or related field.
• 1- 2 years of experience as a call center or customer service agent.
• Strong written and verbal communication skills, attention to detail, and analytical, organizational, and multi-tasking skills.
• Energetic, highly self-motivated, and able to work efficiently and productively.

Salary
N70,000 Gross +N30,000 Bonus, which improves after confirmation in 3 months, including a monthly transport stipend.

Interview Details

• Date: 15th and 16th of May, 2025
• 19th and 20th of May, 2025
• Time: 10 am
• Location for interview: Alexander House, Plot 9, Dr Nurudeen Olowopopo Way, Alausa, Lagos 100212, Lagos.

Application Closing Date
7th June, 2025.

How to Apply: Interested and qualified candidates should Click here to apply onliine

Note: We are also recruiting for locations in the South.