Customer Support Specialist at Ledgeris

Ledgeris is revolutionizing back-office outsourcing by offering agile, cost-effective, and high-quality support tailored to your business needs. We specialize in creating dedicated teams that seamlessly integrate with your operations, adopting your preferred tools and processes to ensure smooth collaboration and high efficiency.Our approach allows you to focus on scaling your core business while we handle the rest.

Job Title: Customer Support Specialist

Location: Benin City, Edo

Employment Type: Full-time

Job Summary

• We are seeking a Customer Support Specialist who will act as a key point of contact, providing exceptional customer service, and resolving inquiries.

Key Responsibilities

• Provide timely and accurate support through phone, email, or chat channels.
• Assist with inquiries and appointment scheduling.
• Resolve complex customer issues while ensuring compliance with regulations and confidentiality protocols.
• Offer guidance to customers.
• Work closely with internal teams to ensure smooth communication.
• Document and track customer interactions in the system, ensuring accurate records for follow-up and reporting purposes.
• Identify potential issues and escalate them appropriately to ensure swift resolution.
• Provide feedback and recommendations for process improvements, training, and tools to enhance customer satisfaction.
• Ensure the highest level of customer service while maintaining professionalism and empathy when interacting with customers.

Requirements

• At least 1 year of customer service experience.
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly.
• Experience with BPO customer support is preferred.
• Ability to handle sensitive and confidential information while adhering to compliance rules and regulations.
• Proficiency in using customer service software and office productivity tools.
• Ability to manage multiple inquiries simultaneously and prioritize tasks in a fast-paced environment.
• Detail-oriented with strong organizational and problem-solving skills.
• A positive attitude and a passion for providing excellent customer service.

Benefits

• Growth Plan:Develop your skills and grow professionally.
• Competitive Pay:Earn above average pay while doing work that matters.
• Learning Opportunities:Accesscontinuous learning opportunities.

Application Closing Date
9th July, 2025.

How to Apply: Interested and qualified candidates should Click here to apply online

Note

• Ledgeris is proud to be an equal opportunity employer.
• We promote a diverse an inclusive environment for candidates and employees.