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Company Info

Mid sized business

1 to 50 Employees

Turbham Limited - We run a Business Management System. We are also branched out and well versed in the Telemedicine, Logistics, Agriculture as well as the Travel and Tourism industries.

Turbham Limited – We run a Business Management System. We are also branched out and well versed in the Telemedicine, Logistics, Agriculture as well as the Travel and Tourism industries.

Job Title: Customer Support Specialist

Location: Guzape, Abuja

Employment type: Full time

Job Summary

  • We are seeking a motivated and empathetic Customer Support Representative to provide outstanding service to our customers.
  • The successful candidate will handle inquiries, resolve issues, and ensure customers have a positive experience with our company.

Key Responsibilities

  • Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
  • Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
  • Document and track customer interactions and issues in the CRM system.
  • Collaborate with other departments to resolve complex customer issues.
  • Provide product information, troubleshooting steps, and general assistance to customers.
  • Identify and escalate priority issues to appropriate channels.
  • Follow up with customers to ensure their issues are fully resolved.
  • Contribute to team efforts by accomplishing related tasks as needed.

Qualifications

  • High School Diploma or equivalent; College Degree preferred.
  • Proven customer support experience or experience in a similar role.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving skills and ability to think on your feet.
  • Proficiency in using CRM software and other customer support tools.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Empathy and patience when dealing with difficult customers.
  • Ability to work independently and as part of a team.

Preferred Skills:

  • Familiarity with customer Support.
  • Sales skill is an added advantage.
  • Bilingual skills are a plus.
  • Experience with remote customer support.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their Resume, a Voice Recording telling us how they prepare for work everyday, and a Cover Letter explaining why they would be a great fit for this role to: [email protected] using the Job Title as the subject of the mail.

Looking for the best HOST for your website? Hostinger is the BEST. Try It NOW!
Looking for the best HOST for your website? Hostinger is the BEST. Try It NOW!