Company Info
Large organization
200 + Employees
Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative
Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).
Job Title: CX & Marketing Officer
Job Identification: 928
Location: Victoria Island, Lagos
Job Schedule: Full time
Job Summary
- Responsible for the overall experience of EDC Nigeria’s products and services and charged with bringing a holistic experience design and making it an intrinsic part of the company strategy and culture.
Job Context
- Relationships
- Investment Banking
- Wealth and Asset management
- Securities and Investor Services
- eProcess
- Group Marketing and communications
- EDC affiliates
- Other.
Key Responsibilities
Marketing:
- Development and implementation of the EDC Nigeria marketing strategy in line with business objectives. This includes preparation and management of approved budgets
- Management of all marketing activities sponsored by the marketing department for EDC Nigeria businesses – Securities, Custody, Wealth & Asset Management and Investment Banking.
- Co-ordination and implementation of marketing, advertising, communication and/or promotional campaigns with sales activities.
Customer Experience:
- Responsibility for EDC Nigeria CX strategy and implementation.
- Responsibility and supervision of relationship between the businesses and all clients.
- Liaise with Sales, Operations, Technology, Portfolio Management and other teams to deliver in accordance with the overall customer experience strategy.
- Measure and track delivery ROI on identified transformation opportunities for CX as well as driving the strategy of a customer focused culture within EDC Nigeria.
- Preparation of weekly and monthly performance reports to business leadership.
- General oversight of daily activities of customer service representatives.
- General oversight for the review, management, and closure of all client complaints.
Requirements
- Bachelor’s Degree
- Postgraduate Degree in Business Administration, Marketing or Project Management will be an advantage
- At-least 5 years of relevant work experience. Management experience will be an advantage.
Skills, Capabilities & Direct attributes:
- Demonstrate thought leadership and strategic thinking.
- Capable of managing multi-functional operational teams.
- Excellent in written and verbal communication skills. Fluent in English. Ability to communicate in French will be an advantage
- Strong interpersonal, negotiation and organizational skills.
Application Closing Date
16th May, 2025; 11:02 AM.
How to Apply: Interested and qualified candidates should Click here to apply online