CX & Marketing Officer at Ecobank

Lagos

Ecobank

Company Info

Large organization

200 + Employees

Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative

Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).

Job Title: CX & Marketing Officer

Job Identification: 928

Location: Victoria Island, Lagos

Job Schedule: Full time

Job Summary

  • Responsible for the overall experience of EDC Nigeria’s products and services and charged with bringing a holistic experience design and making it an intrinsic part of the company strategy and culture.

Job Context

  • Relationships
  • Investment Banking
  • Wealth and Asset management
  • Securities and Investor Services
  • eProcess
  • Group Marketing and communications
  • EDC affiliates
  • Other.

Key Responsibilities
Marketing:

  • Development and implementation of the EDC Nigeria marketing strategy in line with business objectives. This includes preparation and management of approved budgets
  • Management of all marketing activities sponsored by the marketing department for EDC Nigeria businesses – Securities, Custody, Wealth & Asset Management and Investment Banking.
  • Co-ordination and implementation of marketing, advertising, communication and/or promotional campaigns with sales activities.

Customer Experience:

  • Responsibility for EDC Nigeria CX strategy and implementation.
  • Responsibility and supervision of relationship between the businesses and all clients.
  • Liaise with Sales, Operations, Technology, Portfolio Management and other teams to deliver in accordance with the overall customer experience strategy.
  • Measure and track delivery ROI on identified transformation opportunities for CX as well as driving the strategy of a customer focused culture within EDC Nigeria.
  • Preparation of weekly and monthly performance reports to business leadership.
  • General oversight of daily activities of customer service representatives.
  • General oversight for the review, management, and closure of all client complaints.

Requirements

  • Bachelor’s Degree
  • Postgraduate Degree in Business Administration, Marketing or Project Management will be an advantage
  • At-least 5 years of relevant work experience. Management experience will be an advantage.

Skills, Capabilities & Direct attributes:

  • Demonstrate thought leadership and strategic thinking.
  • Capable of managing multi-functional operational teams.
  • Excellent in written and verbal communication skills. Fluent in English. Ability to communicate in French will be an advantage
  • Strong interpersonal, negotiation and organizational skills.

Application Closing Date
16th May, 2025; 11:02 AM.

How to Apply: Interested and qualified candidates should Click here to apply online

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