Company Info
Mid sized business
1 to 50 Employees
Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria.
Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business through our core offerings.
Job Title: Engineer, Inshop Technical Support
Location: Island, Lagos
Employment Type: Full-time
Responsibilities
- First-line contact, providing technical assistance to all walk-in customer at Shops
- Assist in after-sales device setup, installation, and configuration processes for new subscribers
- Create a positive customer experience
- Assist/guide customers to handle different hardware and software applications as required
- Perform diagnostics, troubleshooting, repairs and upgrades on all access devices
- Liaise with device & terminals unit, for all hardware errors & related replacement cases
- Document help desk tickets/resolutions, and maintain a defective device inventory list for the shop
- Recognize areas & forward plans for internal improvement to the Territory Sales Manager
Requirements
- Proficient in WiFi WIMAX, LTE TORIP, WLAN, Ethernet, LAN, WAN, Device/network/level Troubleshoot Computers (OS & Application Level) Analytical, Internet and Tech savvy, Customer Focus Team Play
- Relevant Industry Experience, been on the front end handling customers and team
- HND/Graduate/Post Graduate in Electrical/Electronics.
Salary
- N90,000 – N105,000 per month.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using “Engineer, inshop-BL” as the subject of the mail.