Entry-level Account Manager at CredPal

Nigeria

Company Info

CredPal is a financial technology company that provides innovative consumer credit solutions to help businesses & individuals meet their immediate financial needs. We are leveraging technology and the retail industry to provide a modern consumer credit solution for Africa and beyond.

Title: Entry-level Account Manager

Location: Yaba, Lagos

Purpose Statement

  • We are looking for talented Entry Account Manager(s) to assist with educating customers on product values and understanding customers’ needs.
  • The Account Manager’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received.
  • You should also be able to liaise with the appropriate departments to resolve customer complaints.

Key Deliverables

  • Drive conversion, sales, and utilization of the company’s products and services.
  • Communicating with customers to understand their needs and explain product value.
  • Building relationships with customers based on trust and respect.
  • Collaborating with internal departments to facilitate customer needs fulfillment.
  • Collecting and analyzing data to learn more about consumer behavior.
  • Maintaining updated knowledge of company products and services.
  • Resolving complaints and preventing additional issues by improving processes
  • Identifying industry trends.
  • Acting as a customer advocate with a focus on improving the customer experience.
  • Calling existing and potential customers to persuade them to the company’s products and services.
  • Processing all customer requests accordingly.
  • Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
  • Using sales scripts proffered by the company to drive sales and respond to customer rejections.
  • Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers’ needs and preferences.
  • Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Preferred Qualifications & Requirements

  • Candidates should possess a Bachelor’s Degree qualification with 0 – 1 year of work experience.
  • Basic excel skills.
  • Excellent communication skills, capable of building trusting relationships.
  • A team player
  • Ability to perform in fast-paced environments.
  • Flexibility to work various shifts.

Deadline: 26th September, 2022.

How to Apply: Interested and qualified candidates should Click Here to apply online

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