Events (Planning) Customer Service Representative at LD&D Consulting

LD&D Consulting, we are a leading recruiting company in Nigeria and beyond. We offer top-notch Staffing Solutions, Recruitment, HR Outsourcing and Payroll services across various industries, including Telecoms, IT, Construction, Transportation, Energy, Sports, Finance, Environmental and Health care, in both private and public sectors.”

Job Title: Events (Planning) Customer Service Representative

Location: Victoria Island, Lagos

Employment Type: Full-time

Role Overview

• We’re looking for a proactive and detail-oriented Client Service Representative to serve as the bridge between our clients and internal event teams.
• You will manage client interactions, oversee service delivery, and ensure exceptional client experiences across all event engagements.

Key Responsibilities

• Serve as the primary point of contact for client inquiries, bookings, and service-related follow-ups
• Maintain strong client relationships through consistent communication and personalized service
• Collaborate with internal teams (event planning, styling, and décor) to align deliverables with client expectations
• Manage client records, timelines, and progress updates to ensure smooth project execution
• Proactively resolve client issues and concerns with professionalism and efficiency
• Implement strategies that drive client satisfaction and loyalty
• Support training and mentorship of junior team members within the client service unit.

Requirements

• Minimum of 2 years’ experience in a client service role (preferably in events, hospitality, or a service-focused industry)
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Ability to work well under pressure and manage multiple priorities
• Experience with CRM tools or client service software is a plus.

Benefits

• Salary: N150,000 Monthly.
• Health insurance
• Leave allowance
• Career growth opportunities
• Training & mentorship

Application Closing Date
4th June, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.