Company Info
Large organization
101 to 150 Employees
GIG Mobility is a technology-focused company that harnesses physical and digital tools to move you from one place to the other and remain resilient on our overarching goal to redefine mobility across Africa, one country at a time.
GIG Mobility is a technology-focused company that harnesses physical and digital tools to move you from one place to the other and remain resilient on our overarching goal to redefine mobility across Africa, one country at a time. We think that mobility should be hassle-free and will go the mile and extra to give you this experience.
Job Title: Experience Officer
Location: Ajah Terminal, Lagos
Employment Type: Full-time
Key Responsibilities
- Sell bus tickets at GIGM terminals to walk-inguest
- Make and/or change travel reservations for walk-inguests using the online booking system
- Create and maintain guest reservation records
- Resolve service problems by clarifying theguest complaint via phone, email, and in person
- Forward booking/travelling reschedule request to the concerned unit
- Serve guestsby providing service information related to travelling schedule, fare, & payment
- Announce arrival and departure information using the public address system
- Assist in guest luggage check-in
- Ensure customer complaints & emergency concerns are escalated tothe appropriate quarters
- Adhere to the company’s policy on guaranteed reservations and no-shows.
- Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees.
- Promote the online booking, appdownloads and other products and services ofthe company to customers.
Qualifications
- Interested candidates should possess a Bachelor’s Degree with 1 – 2 years work experience.
Application Closing Date
31st May, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.
Note: Your duties may be reasonably modified at the company’s discretion.