Field Recovery Officer at ENGIE Energy Access (EEA)

ENGIE Energy Access (EEA) is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIEMobisol and ENGIEPowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy.

Job Title: Field Recovery Officer

Locations: Auchi, Uromi and Benin City, Edo

Responsibilities

• Carrying out customer loan work-outs.
• Ensure proper documentation of open loan cases.
• Ensure customers are paying on time in assigned loan portfolio.
• Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
• Recommend and work with external service providers on portfolio management by escalating repossession cases.
• Customer education to customers on impact on loan non-repayments.
• Supporting the analysis of causes for portfolio deteriorations
• Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
• Restructure loan repayment plan from delinquent clients as per policy and procedure.

Requirements

• Experience in customer relationship management
• Team player
• Computer literacy, particularly good working knowledge of Microsoft Excel
• Self-starter with a passion for Mysol and its mission to plug in the world.
• Candidates should possess relevant qualifications with experience.

Salary
N200,000 – N500,000 Monthly.

Application Closing Date
30th September, 2024.

How to Apply
Interested and qualified candidates should send their application to: [email protected] using the Job Title as the subject of the mail.