Field Service Engineer at Tizeti Network Limited

Tizeti Network Limited (wifi.com.ng) is a fast growing NCC licensed internet service provider and top provider of Unlimited internet in Nigeria as well as West Africa countries. Our services are reliable, affordable and available in various packages to suit the needs of our customers. We also provide excellent customer support to ensure that our clients have a seamless internet experience.

Job Title: Field Service Engineer

Location: Lagos

Employment Type: Full-time

Job Description

• The field service engineer interacts with our customers and are responsible for the design, Installation, troubleshooting, repair and maintenance of wireless devices at client location.
• He/she will install new hardware and software and keep track of existing problems, solving complex local network issues within the customers premises ensuring customer satisfaction.

Key Responsibilities

• Responsible for installation and configuration of customer premise equipment (CPE) at client locations.
• Provide post-installation education to client on simple troubleshooting
• Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
• Maintain accurate service logs and enter them in the database
• Resolution of trouble ticket
• Application of configuration changes via our change control systems and processes.
• Liaise with customer service and sales teams with regards customer complaints and enquiries
• Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance.
• Perform equipment upgrade and configuration
• Draft and submit reports.

Requirements

• Must Possess B.Sc (2.2) or HND (Upper credit) in Electrical and Electronics Engineering, Computer Science, Information Technology, or any other related discipline.
• Sound knowledge in networking will be an added advantage (Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA).
• Strong customer service skills
• Written and verbal communication skill to understand issues customers have and to explain technical information to customers in clear terms
• Good analytical and problem-solving skills to diagnose issues.
• Time management skills to handle appointments and stay on schedule.
• Attention to detail and ability to multi-task
• Organisational skills.
• Computer and technical skills.

Application Closing Date
15th March, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.