Company Info
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
1). Manager, Home Loans
Job Ref ID: 80390683A-0002
Location: Victoria Island, Lagos
Job Type: Full-time
Job Description
- Actively participate in solutions to ensure that Stanbic IBTC Bank stay competitive in our product improvement opportunities to enhance our delivery to the market with a view to increase our market share.
- Apply knowledge of customer’s requirements and organisational requirements in a manner that results in both home loans meeting and exceeding business financial and acquisition targets and in customer satisfaction.
- Develop and implement plans to ensure the appropriate focus on aggressively driving the cross-sell of the full range of Stanbic IBTC Bank products in the external channels space.
- Develop and implement tactical plans to deliver home loans sales strategy within external channels aligned to the strategy communicated by home loans distribution and home loans.
- Develop and implement tactics to ensure that Stanbic IBTC Bank obtains the required Home Loans market share.
- Develop and manage all marketing opportunities within these channels to ensure appropriate return.
- Develop close relationships with property finance division to achieve maximum exposure for end user business.
- Develop relationships with key and influential estate agency groups and developers who submit directly through the origination companies by providing value-added services that enhance relationships and improve business flows to Stanbic IBTC Bank.
- Drive and support the delivery of affordable housing targets through the external channels.
- Develop, implement and monitor a marketing plan for the external channels in support of overall sales and market share objectives.
- Ensure effective use of the Customer1st system as a lead, query and complaint management tool.
- Ensure that service level agreements are complied with between provincial home loans and key stakeholders.
Qualifications
- First Degree in any social science discipline – Economics/Finance
- Masters/MBA will be an added advantage
- 7-10 years’ experience in the field of home loans and related products, specifically in managing sales teams.
- Experience in developing and managing senior and executive level relationships with external parties and business partners is absolutely essential.
Additional Information
Behavioural Competencies:
- Challenging Ideas
- Conveying Self-Confidence
- Convincing People
- Directing People
- Embracing Change
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Making Decisions
- Meeting Timescales
- Resolving Conflict
- Team Working
Technical Competencies:
- Agile Concepts
- Analysing and Interpreting Information
- Application Knowledge for Support
- Financial Acumen
- Risk Identification
- Risk Management
- Risk Reporting.
Application Closing Date
Not Specified.
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2). Manager – Relationship, ACB
Location: Nigeria
Job Description
- To effectively resolve customer complaints and complex queries.
- Ensuring a consistent and positive brand experience for Africa China Banking clients. This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.
Qualifications
- Candidates should possess a B.Sc Degree in Social Science or related field.
- Masters and Professional certifications can be an added advantage.
Experience:
- 1-3 years experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
- Understanding of Stanbic IBTC’s products and services.
- Mandarin speaking.
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities.
Technical Competencies:
- Banking Process & Procedures
- Customer Understanding (Consumer Banking)
- Product Knowledge (Consumer Banking)
- Active Listening
- Query Resolution.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply:
