Company Info
Large organization
200 + Employees
Union Bank of Nigeria ("UBN") was established in 1917 and is one of Nigeria’s long-standing and most respected financial institutions, offering a portfolio of banking services to individuals, SMEs
Union Bank of Nigeria (“UBN”) was established in 1917 and is one of Nigeria’s long-standing and most respected financial institutions, offering a portfolio of banking services to individuals, SMEs, commercial and corporate clients. With a robust geographical network comprising more than 300 service centres and over 950+ ATMs spread across Nigeria, we have remained committed to helping individuals, families and businesses grow for nearly a century.
1). Team Lead, Operational Risk
Location: Lagos
Job type: Full-time
Job Summary
- To be the single focus point for governance and control in treasury department and dealing room environment maintenance as well as providing general operational excellence/control, business planning, coordination and project management.
Duties & Responsibilities
- Acts as compliance officer responsible for sampling report for each of the business units every quarter as well as carrying out spot-check at least twice a month to evaluate compliance with the bank’s clear desk policy.
- Perform Dealing Room Administrative activities
- Assist the business Manager in updating and maintaining key business specific MIS and Database
- Manage the administrative process in the dealing room to ensure smooth running of the business
- Ensure proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issuesWork with Business Heads to ensure adherence to policies and procedures, including performing relevant checks
- Ensure that all designated dealing lines are active and functional in the dealing room. Also obtain confirmation from Technology vendor (DBH/ Local IT which provide periodic maintenance service (where applicable) that the “recording” function is active on all the dealing lines.
- Ensure that access-control to the dealing room is in place and that only authorized staff can access the dealing room.
- Ensure that treasury staff seeking to access the dealing room outside regular working hours have the Treasurer’s approval which is in place for internal/external visitors to access the dealing room from Head treasury or his designate.
- Ensure leave plan is in place for all treasury staff, and that all staff must log their leave approval requests on Oracle.Ensure that amended and cancelled deal are reviewed and a report sent to the Treasurer on a weekly basis.
- Spool daily back-valuation report and ensure that appropriate approval is in place for all back-valued transactions.
- Ensure that BCP site is visited at least quarterly, and that the systems and phone lines are ready and in place for a seamless business continuity program.
- Periodic review of FX transactions – Value dates versus actual settlement (Spot, Forwards, FX Swaps, returned Funds).
Key Performance Indicators
- Regulatory Exceptions/Penalties
- Regulatory Infraction/Limit Breaches
- Internal Audit Assessment
- External Audit assessment
- Core Values Assessment
- Balance Sheet Revenue.
Job Requirements
- First Degree or equivalent in any discipline in a recognized educational institution.
- Relevant professional certifications such as ACI will be an added advantage Experience
- Minimum of 5 years post NYSC experience.
Job Knowledge:
- Knowledge of Basic banking Operations
- Experience in trader support or financial banking environment
- Good customer service/Relationship Management
- Knowledge of Banking regulations
- Knowledge and understanding of Treasury Products
- Systems Design Regulatory Compliance
- Fraud Detection & Control
- Investigation Knowledge
- Regulatory Compliance
- Fraud Detection & Control
- Skills/Competencies
- Good business communication (Oral & Written) skills
- Strong Client Service Ethics
- Excellent IT & Numeracy Skills
- Customer relationship and Interpersonal Skills
- Teamwork/conflict management
- Ability to operate in a pressurized environment.
- Excellent time management & attention to detail
- Demonstrable proactive and professional approach to security.
- Ability to work under own initiative and also as a member of a team
- Good attention to detail
- Good analytical and Organization skills
- Accountable for actions and decisions
- Discrete and Ethical
- Outstanding business communication & interpersonal skills
- Analytical Troubleshooting skills.
Application Closing Date
Not Specified.
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2). Regional Coordinator
Location: Kaduna
Job type: Full-time
Job Summary
- Responsible for driving significant growth and operational excellence within the assigned region.
- Meet assigned targets through effective sales strategies and management of PDOs.
- Identify trends, opportunities, and risks to help drive business growth and performance optimization.
- Partner with various stakeholders to develop data-driven strategies and solutions that enhance the agency banking customer experience and business value.
Duties and Responsibilities
- Field Support Team Management: Supervise and coordinate the activities of PDOs (and other support) within the region. This includes driving agent acquisition, growing the active base and providing ongoing guidance and support to ensure they meet performance targets.
- Agent Network Development: Oversee the entire agent network lifecycle, from onboarding and ongoing support to performance management.
- Performance Reporting & Analysis: Monitor, analyze, and report on the performance of the PDOs and other support, providing actionable insights and recommendations to achieve regional targets.
- Business Growth Strategy: Develop and implement strategies to drive regional business growth, including specific targets assigned from time to time
- Compliance & Risk Mitigation: Ensure all activities comply with regulatory requirements, internal policies, and procedures, minimizing potential risks.
- Capacity Building: Identify training needs and facilitate development programs to equip the support team with the skills and knowledge required for success.
- Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including agents, internal teams, and external partners.
Key Performance Indicators
Agent Network Growth:
- Active Agent onboarding target achieved.
- Agent Activation and retention rates.
- B2B/B2C Client-base growth, rollout of new touchpoints and partnerships
Financials:
- Regional revenue and transaction growth
- Profitability of the agent network in the region
Operational Efficiency:
- Efficiency ratio (operating expenses to revenue)
- Financial Inclusion targets
- Staff Productivity
Requirements
- Candidates should possess a good First Degree in any discipline
- At least 2 – 5 years of experience in a similar role, preferably in the banking or financial services industry.
- Strong relationship management and change adoption facilitation skills
- Demonstrated success in building, managing, and growing agent networks, driving significant business growth, and fostering strong agent relationships.
- Proven ability to lead and motivate teams, communicate effectively with diverse audiences, and build strong interpersonal relationships.
- Adept at analyzing data, identifying key trends, and translating insights into actionable recommendations to inform strategic business decisions.
- Skilled in identifying and resolving complex problems, mediating conflicts effectively, and achieving positive outcomes.
Key Competency Requirements:
- In-depth understanding of agency banking operations and regulations in Nigeria
- Familiarity with financial products and services offered through agency banking
- Awareness of the competitive landscape and market trends in the banking/agency banking sector
- Financial product development and distribution strategies
- Data analytics and business intelligence systems
- Project Management frameworks and change adoption methods
- Financial reporting, analysis and budgeting
- Risk Management
- Excellent interpersonal, negotiation and networking proficiency
- Effective communication with the ability to liaise across senior levels
- Strategic leader leadership and visioning ability
- Facilitation, execution and change leadership skills
- Results-driven mindset with hands-on management experience
- Organization and coordination skills
- Proficiency in relevant software including Microsoft Office Suite
- Cross-cultural communication & language proficiency (applicable to the region).
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.
Note: Only candidates with relevant work experience should apply.