Company Info
Large organization
Visa Incorporated operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands.
200 + Employees
Visa Incorporated operates the world’s largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities.
1). Consultant, Technical Solutions – Go-to-Market Services
Location: Lagos
Employment Type: Full-time
Job Summary
- This position serves as an Implementation and Support Consultant for services provided to Visa clients, with a specific focus on new Solutions provided by Visa.
- This is an individual contributor role, responsible for solving complex problems and taking a broad view to identify innovative ways of working and providing value to clients.
- This role serves to gather and document solution requirements, coordinating the work of various teams and workstreams involved in the delivery and support of the solution to clients, at the same time providing clients with consultative guidance on Visa regulations, fees, product features, and functionality.
- The position sits within the Service Experience team under the Client Services function.
- The Service Experience team supports the rollout of new Products across Consumer Payments, Platforms, Value-Added Services, and Commercial & Money Movement Solutions.
- In addition to managing enterprise initiatives to deliver service excellence for our clients, Service Experience acts as the liaison between Product and Client Services functions to engage early and provide input during the design and development stages, building requirements, processes, documentation, and tools for client onboarding and support.
- This role requires partnering cross-functionally and leading new solution pilot implementation projects with external Visa banks, partners, processors, and service providers.
Responsibilities
- Execute Visa new solution initiatives that impact clients’ business and operations including changes to current products and onboarding new products.
- Work closely with Visa Solutions teams to represent the needs of the clients and facilitate faster transition of new products and services into mainstream implementation and support within the organization by ensuring the right tools, documents and processes are developed and operationalized.
- Coordinate with internal Visa teams to ensure delivery on commitments.
- Incubate new Solutions and Enhancements to develop, refine and test-run implementation and support documents and tools to create stable, repeatable, and scalable processes.
- Communicate complex technical concepts in a focused and well-organized manner.
- Deliver comprehensive trainings, develop and handover relevant artefacts such as implementation processes, guides, presentations, forms, project plans, support FAQs, support tools to Client Services Implementation and Support delivery teams.
- Offer subject matter expertise within Client Services in areas such as knowledge of APIs, SDKs, systems integrations, deployment and post-production support.
- Prepare and maintain detailed project plans, status reports, and issues logs.
- Provide project management and technical support services to Visa clients and processors to ensure client expectations are exceeded.
- Learn and acquire knowledge in new technologies in keeping step with market and industry developments.
- Set priorities, influence client and Visa teams involved in various workstreams to multi-task under tight deadlines and ensure that client and/or processor efforts, and 3rd party software providers are managed towards achieving customer and key stakeholder acceptance of deliverables.
- Identify opportunities for operational improvements, new methodologies, revenue generation to improve departmental efficiencies and service delivery to clients.
Qualifications
- We are looking for a client-focused, results-driven individual who brings a wealth of experience in payment systems and software technology and is curious about ongoing developments in the sector.
- An Ideal candidate must have:
- A Bachelor’s degree in Computer science, Information Technology, Engineering or similar.
- 5+ years’ experience of Information Technology systems integration and technical support with good understanding of software applications, systems architecture and connectivity options, cryptography concepts (encryption, hashing, digital signature etc.), mobile payments technologies such as NFC, online/remote payments, and in app payments.
- Good working knowledge of payment processing systems including transaction switching, clearing & settlement, EMV contact and contactless technologies, card payment systems, digital products and services, and API / SDK technologies.
- Experience building and maintaining relationships at an operational and executive levels in different functions within an organization.
- Proven success in client relationship management.
- Expert knowledge of standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, etc.).
- Excellent project management, time management, organization, and planning skills.
- Good analytical skills, problem analysis and technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions.
- Excellent verbal, written, presentation and interpersonal skills are required.
- Must be able to take the initiative to resolve problems and ensure delivery on commitments.
- Can facilitate good functional collaboration with internal and external stakeholders by being able to speak confidently and with a professional demeanor.
- Must be oriented towards quality enhancement and process improvement.
- Must be based in Lagos, Nigeria and is required to speak/write English fluently.
- What will also help:
- Ability to comprehend and translate complex technical issues and apply to business solutions.
- Ability to communicate technical concepts in a clear and precise manner to both technical, non-technical and senior audiences.
- Ability to view challenges strategically and keep pace with the demands of the business, by anticipating problems, identifying opportunities then proposing appropriate solutions.
- Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
- Willingness to take on new challenges, explore new ideas and be flexible with changing priorities.
- Desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures.
Application Closing Date
Not Specified.
Note: Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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2). Senior Manager – Consumer Solutions
Location: Lagos
Employment Type: Full-time
Job Description
- Asist with Product Strategy and Development: Develop and refine the strategy for Visa’s Core Consumer Product platforms, including identifying new product opportunities, features, and enhancements based on market trends, competitive analysis, and regulatory changes.
- Use Case based Value Proposition Management: Design, develop and manage compelling value propositions that meet the needs of target customers, differentiate the product in the market, and align with the brand.
- Market and Competitive Analysis: Conduct ongoing analysis of the market and competitors to understand emerging trends, opportunities, and threats. Use insights to inform product strategy and positioning.
- Cross-functional Collaboration: Work closely with teams across the organization, including but not limited to the hub Product owners, Finance, Pricing & Interchange, Marketing, Solutions Delivery, Business Development, etc., to ensure the successful development, launch and support of card payment products.
- Performance Tracking and Optimization: Monitor product performance against key metrics, identify areas for improvement, and implement strategies to drive sales, growth, and customer satisfaction.
- Regulatory Compliance and Risk Management: Ensure that card payment products comply with relevant regulations and industry standards. Work with Compliance, Controllership, and Visa Core Product Rules to identify and mitigate product-related risks.
- Customer Experience and Engagement: Collaborate with the greater CEMEA team to develop, enhance and sell platform capabilities delivering exceptional customer experience, including seamless onboarding, customer choice and differentiation, support, and engagement programs that reinforce the value proposition.
- VAS Sales: Drive the sales strategies and plans of all relevant Core Consumer Products, Platforms, and Resell Benefit solutions across SSA. Collaborate with relevant SSA teams on targets and sales.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
Basic Qualifications:
- 8 or more years of relevant work experience with a bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. master’s, MBA, JD, MD) or 2 years of work experience with a PhD
Preferred Qualifications:
- 3 to 7 years’ experience in financial/fintech industries. Product development experience is an advantage.
- A business-related degree or MBA would be advantageous
Application Closing Date
Not Specified.
Note: Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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3). Client Success Manager
Location: Lagos
Employment Type: Full-time
Job Family Group: Client Support Services
Job Description
- Provide CMS subject matter expertise and consultation to Visa clients by leveraging insights and understanding of their local market(s) and product needs to continually enhance the Client experience.
- Foster and sustain trusted partnerships with internal Account Team members by aligning on the forwardlooking relationship strategy and optimization opportunities and executing against Client Success Plans.
- Ensure Client Success Plans clearly communicate and track Client operational goals and success metrics for their overall Visa product landscape, as well as client readiness activities and intended outcomes for upcoming mandates and projects.
- Conduct periodic operational reviews with Clients and Visa stakeholders, incorporating input, comparison and client progress against product metrics.
- Advocate for Clients through strong operational excellence by driving complicated and crossfunctional initiatives in support of Client goals and incorporating automated solutions to achieve efficiency and productivity operational improvements.
- Support, and may oversee, implementation of new Visa products purchased by Clients by coordinating key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximized adoption of deployed products.
- Maintain strong relationships with Client Services and other crossfunctional teams within Visa to orchestrate subject matter expertise consultation as needed to optimize client performance.
- Engage in thorough communication of new Visa Rules, essential mandates, Visa Business Enhancement Releases, and upcoming product changes to ensure Client readiness and service compliance through delivering strong Client educational training.
- Act, on an adhoc and as needed basis, as the escalation point for managing client escalations concerning significant product issues and major incident/crisis responses.
- This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Basic Qualifications
- Minimum of 8+ years experience in a clientfacing role in financial services, payment card, software or business consulting.
Preferred Qualifications:
- Experience in engaging with senior management level stakeholders as clients.
- Certifications or qualifications in Client and Customer Success, project management or related areas of practice and expertise.
- Technical proficiency in VisaNet Core & Config processing, Holistic client’s
- system integration and Commercial and Money Movement Solution knowledge is required.
- Technical aptitude with a proven ability to articulate complex technical terms or processes into business language.
- Strong interpersonal and consulting skills with experience in negotiating with and influencing clients and stakeholders at different organizational levels.
- Understanding of the market influences and threats facing the payments industry.
- Analytical aptitude and demonstrated track record of working with data to
- develop business orientated solutions and to provide sound business analysis.
- Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans.
- Self starter with a strong ability to achieve results as part of an effective team (across countries), and ability to effectively prioritize and multitask under deadlines.
- Experience in client relationship management, and able to set priorities, influence others and manage client expectations.
- Program management skills.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply:
- Consultant, Technical Solutions – Go-to-Market Services
- Senior Manager – Consumer Solutions
- Client Success Manager
Note: Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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