Company Info
Large organization
200 + Employees
Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).
Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).
1). Business Optimisation Manager
Job Identification: 800
Location: Nigeria
Job Schedule: Full time
Direct Reports: Project/program Managers (at Group or Affiliates)
Reports to: Chief Business Optimization Officer & Head, Strategic Projects
Job Purpose
- The Business Optimisation Manager will play a key role in evaluating and qualifying initiatives aimed at transforming business processes and operations across the group.
- Reporting to the Chief Business Optimization Officer & Head of Strategic Projects, the incumbent will lead the assessment of key initiatives, identify performance gaps, and implement problem-solving strategies to ensure alignment with the bank’s strategic objectives.
- The incumbent will drive continuous improvement initiatives to enhance operational efficiency and effectiveness, focusing on identifying opportunities for optimization, overseeing the implementation of improvement strategies, and ensuring the successful delivery of projects aligned with the expectations.
- He/she will drive value-realisation from approved and executed initiatives.
Job Context
- To serve as the bridge between business units and the Project Management Office (PMO) by analysing business needs, identifying opportunities for process improvements, and documenting comprehensive business cases to support decision-making and project prioritization.
- The role will ensure that all proposed initiatives align with strategic objectives of the bank and deliver measurable value.
- Support workstreams and PMO in ensuring quality assurance of initiatives in the transformation pipeline, adequate documentation for execution readiness, sound and validated business cases and ultimately ensure transparency on value realized from initiatives
Key Responsibilities
Business Optimisation, Initiative Support & Documentation:
- Work closely with workstream leads to ensure consistent documentation of optimisation/transformation initiatives, including value sizing and implementation planning.
- Support workstreams in assessing feasibility, dependencies, and sequencing of transformation initiatives.
- Collaborate with business heads at Group, affiliate, and business unit levels to develop business cases and feasibility studies for proposed initiatives.
- Assist PMO in segregating the financial impact of the optimisation/transformation from baseline performance.
- Map current-state and future-state processes to identify changes required for proposed solutions.
- Document workflows, process improvements, and system requirements in collaboration with project managers and technical teams.
Impact Valuation, Tracking & Reporting:
- Lead analysis of business needs and opportunities for improvement to identify, evaluate, and qualify potential initiatives for transformation or optimisation.
- Collaborate with workstream leads to ensure a consistent approach to the valuation of initiative impact.
- Ensure financial tracking of progress against commitments (both value delivery and timing) using WAVE (or similar tool).
- Analyze business processes to identify inefficiencies, risks, and opportunities for improvement.
- Conduct feasibility studies, including cost-benefit analysis, to evaluate the viability of proposed initiatives.
- Develop comprehensive business cases, including project rationale, objectives, scope, financial analysis, and risk assessments.
- Identify and propose opportunities for continuous improvement within the organization.
- Perform cost-benefit and return on investment (ROI) analyses for proposed changes to aid management in making implementation decisions.
- Coordinate and perform in-depth tests, including end-user reviews, for modified and new processes, and provide post-implementation support.
Business Case Reviews & Financial Validation:
- Collaborate with stakeholders across affiliates and departments to understand their business needs, challenges, and objectives, ensuring alignment with organizational strategy.
- Work with Finance to establish performance metrics and KPIs to track the progress and effectiveness of optimisation/transformation initiatives.
- Conduct regular reviews of project timelines, budgets, and deliverables to assess compliance with business objectives.
- Confirm accurate assumptions and impact for business cases.
- Ensure workstream finance leads validate and approve the impact associated with each initiative.
- Ensure PMO finance leads validate and approve the impact associated with each initiative.
- Identify initiatives that are lagging expectations, assess root causes, and develop actionable plans to address issues.
- Facilitate problem-solving sessions with stakeholders to collaboratively devise solutions and adjust strategies as necessary.
Stakeholder Engagement:
- Maintain effective communication with all stakeholders, including leadership, project teams, and external partners, to ensure alignment and transparency.
- Prepare and present progress reports and recommendations to senior management, highlighting successes and areas for improvement.
Operational Excellence & Team Leadership:
- Foster a culture of continuous improvement by assessing existing processes, identifying inefficiencies, and recommending enhancements.
- Support the implementation of best practices in project management, change management, and organizational transformation.
- Lead and mentor project teams in the execution of initiatives, providing guidance on optimization techniques and problem-solving methodologies such as Lead, Six Sigma, and Agile practices.
- Facilitate training sessions and workshops to enhance the skills and knowledge of team members and stakeholders.
PMO Support & Team Coordination:
- Support weekly PMO meetings, including action tracking, driving discussion, and coordinating logistics.
- Provide coaching and capability-building support to business optimisation/transformation analysts as necessary.
- Act as a liaison between business units and the PMO to ensure clear communication of project goals and deliverables.
- Prepare and deliver reports, recommendations, or alternatives for improving processes in operating systems across the Group.
- Conduct market research and competitor analysis to inform strategic decision-making.
- Benchmark internal processes and practices against industry standards to identify gaps and opportunities for innovation.
- Recommend best practices to optimize operational efficiency and effectiveness
Key Performance Indicators
- Measured value (financial or non-financial) delivered by projects initiated based on business analysis.
- Percentage of approved business cases delivering expected ROI within the defined timeframe.
- Increase efficiency gains or cost savings resulting from proposed process improvements.
- Percentage of requirements accurately linked to business objectives and project deliverables.
- Stakeholder feedback/satisfaction
- Percentage of proposed process improvement initiatives implemented successfully.
- Reduction in the average time taken to complete key business processes after implementing improvements.
- Decrease in the number of non-strategic or low-value projects approved due to robust business case analysis.
Requirements
Experience and Qualifications:
- Bachelor’s Degree in Economics, Business Administration or any other related courses.
- Relevant certifications such as CBAP, PMI-PBA and an MBA will be an added advantage.
- Minimum of 10 years’ experience in business analysis, strategy and transformation, with at least 5 years in a leadership role.
- Experience in working with cross-functional teams in complex organizational environments
- Industry experience in consulting, banking, technology, or large-scale transformation projects is preferred.
Skills and Capabilities:
- Proficiency in financial modeling and cost-benefit analysis.
- Competency in strategy formulation and implementation
- Strong understanding of Banking Business
- Strong understanding of business analysis frameworks, methodologies, and best practices
- Strong leadership skills.
- Excellent interpersonal relationship
- Stakeholder management
- Analytical & strategic thinking
- Research and data analysis
- Strong oral and written communication skills.
Application Closing Date
17th December, 2024; 00:59.
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2). Business Optimisation Project Management Office (PMO) Manager
Job Identification: 801
Location: Nigeria
Job Schedule: Full time
Direct Reports: Project Managers, PMO Team Members (at Group or Affiliates)
Reports to: Chief Business Optimization Officer & Head, Strategic Projects
Job Purpose
- The Business Optimisation PMO Manager will play a pivotal role in overseeing and driving projects/initiatives that enhance operational efficiency, align with the strategy of the bank, and will ensure the successful delivery of these strategic projects across the Group.
- Reporting to the Chief Business Optimisation Officer & Head of Strategic Projects, the incumbent will lead the PMO for Business Optimisation and strategic initiatives, while also representing the Chief Business Optimisation Officer at the workstream level.
- He/she will ensure that the full impact of optimisation and transformation efforts are effectively captured, successfully executed and communicated across the Group.
- Additionally, the PMO Manager will establish and maintain standardized project management processes, methodologies, and best practices, providing guidance and support to project teams to ensure alignment with the Bank’s strategic objectives, and they will take ownership of the performance management systems and tools for capturing, tracking, and reporting on initiatives and projects throughout the Bank.
Job Context
- Establish and drive the strategic direction of the Project Management Office (PMO), ensuring effective prioritization, governance, and execution of assigned projects.
- Oversee project planning, monitoring, and delivery, while maintaining clear visibility and alignment of ongoing initiatives with the objectives of the bank.
- Provide leadership and direct support across various project dimensions to ensure projects are executed on time, within scope, and within budget.
- Report program and portfolio performance to executive management, ensuring transparency and enabling informed decision-making.
Key Responsibilities
PMO Framework & Governance:
- Define and implement the PMO framework, including governance processes, reporting structures, and performance metrics to ensure alignment with Ecobank’s strategic objectives.
- Develop and enforce project management standards and methodologies to drive consistency and best practices across all projects.
- Establish and manage approval processes, reporting standards, risk management practices, and a project selection and prioritization model to ensure relevance and strategic alignment.
- Drive weekly PMO cadence, ensuring process compliance and coordination of materials for Optimisation/ Transformation meetings and updates.
- Oversee the preparation and dissemination of updates for Optimisation, Transformation, and Strategic Project participants.
- Ensure timely and flawless preparation of materials/ reports for PMO meetings, SteerCo sessions, and Chief Optimisation Officer briefings.
- Produce internal communication documents highlighting key Optimisation progress and outcomes.
- Track and follow up on workstream actions from PMO meetings, collaborating with workstream sponsors and other relevant stakeholders to ensure timely execution.
- Establish (or liaise with consultants to establish) and manage the Benefits Realization Framework for all projects within the organization, to ensure value delivery for every expense.
- Act as a strategic advisor to senior management on project portfolio performance and recommendations
Project Oversight & Support:
- Manage Optimisation/Transformation initiatives pipeline progress.
- Monitor and report on the health and progress of the project portfolio, highlighting risks, issues, and dependencies.
- Serve as the overall enterprise Project Portfolio Manager and liaise with interfacing business units to review, select, sequence, and report change initiatives/projects to Executive Management.
- Be proactive in identifying roadblocks and engage individuals across the bank to eliminate them.
- Facilitate the speedy resolution/mitigation of all issues and risks encountered in the delivery of various projects.
- Troubleshoot critical project issues and implement corrective actions to maintain project health.
PMO Tools Ownership:
- Use WAVE (or a similar tool) to track progress of initiatives through the pipeline at every stage.
- Become an expert in the functionality of WAVE (or a similar tool) for overall Optimisation/Transformation management and tracking.
- Champion the use of the PMO tool at every step of the Optimisation/Transformation/Strategic Project lifecycle.
Leadership & Team Management:
- Assume overall responsibility for the performance and delivery of the PMO’s mandate, while leading, motivating, coaching, and monitoring direct reports, business stakeholders, and other project resources.
- Conduct team talks and feedback sessions to ensure a smooth working experience for the PMO team.
- In alignment with the Programme Change Management team, drive change management and adoption of changes from completed projects and change initiatives.
- Build and support business cases for process enhancements and improvements.
- Ongoing management and continuous improvement of the PMO, while building project management capabilities to deliver large, complex projects across internal operations and strategic implementation.
- Prepare, defend, and manage the operational budget of the PMO.
- Coach, mentor, motivate, and supervise project team members and contractors, fostering accountability and collaboration.
- Foster a culture of continuous improvement and innovation within the PMO.
- Provide guidance to project managers to ensure successful execution and delivery of projects within scope, time, and budget, while encouraging cross-functional collaboration.
- Be an enterprise change agent, driving forward continuous improvement and working closely with key stakeholders to mobilize and embed functional and cultural change.
Key Performance Indicators
- Percentage of projects delivered on time, within budget, and meeting quality expectations.
- Stakeholder feedback on project outcomes and communication.
- Project Cost Variance – planned and actual costs across projects.
- Percentage of projects delivered without major scope changes or scope creep
- Percentage of projects achieving the anticipated business value or ROI post-implementation.
- Amount saved through process efficiencies introduced by the PMO.
- Percentage of identified process improvement initiatives successfully implemented.
Requirements
Experience and Qualifications:
- Bachelor’s Degree in Business Administration, Management, or a related field with a relevant Master’s Degree.
- Relevant certifications such as PMP, PRINCE2, PgMP are an added advantage
- Minimum of 12 years of experience in project and portfolio management, with at least 5 years in a leadership role.
- Proven track record of managing complex, multi-project portfolios in a fast-paced environment.
- Experience in establishing and leading a PMO is highly desirable.
- Industry experience in consulting, banking, technology, or large-scale transformation projects is preferred.
Skills and Capabilities:
- Deep understanding of project and portfolio management methodologies, frameworks, and tools (e.g., Agile, Waterfall, PMBOK, etc.).
- Strong leadership skills.
- Strong knowledge of risk management, resource management, and financial budgeting principles.
- Familiarity with change management practices and stakeholder engagement strategies.
- Proficiency in project management software and tools (e.g., MS Project, Wave, Jira, Trello).
- Ability to analyze data, translate findings into actionable insights, and present recommendations effectively
- Stakeholder Management
- Conflict Resolution
- Strong oral and written communication skills
- Excellent interpersonal relationship
- Strategic Thinking.
Deadline: 17th December, 2024; 00:59.
How to Apply: Interested and qualified candidates should use the links below to apply: