Fresh Vacancies at Lafarge Africa Plc

2). Technical Services Engineer, East

Requisition ID: 9996
Location: Mfamosing, Cross River

About the Job

• The role is responsible for providing technical support, solutions and services to customers in all segments of our sales – by supporting Key Account, ReadyMix/ Aggregate, Precast and trade sales in pre and post sales customer engagement on applications and services & engaging professionals, contractors, specifiers on new developments and applications.
• Also,  key element of the job is to handle customer quality/ application complaints and work to resolve and address internally corrective actions in co-operation with Manufacturing/ Customer Services/ other.
• The scope of the role for each incumbent may cover a regional area and/or specific user segment.

What you’ll be doing

• Technical Services – Provide Technical Services to customers and specifiers, by supporting Key Account, Precast and trade sales in pre and post sales customer engagement on applications and services & engaging professionals, contractors, specifiers on new developments and applications.
  • Infrastructure segment (Roads, Bridges, Dams, Power stations, jettys, etc.): work on ground with Key Accounts & ReadyMix/ Aggregate peers closely on prescriptive selling, identifying innovative & vertically integrated specific solutions (e.g. low heat/ Sulphate resistant cement/ concrete, cementitious (flyash/slag),etc. Provide cement/ hydraulic binder solutions for soil stabilization in roads & rigid pavement in concrete.
  • Industrial/ Commercial Projects (Large buildings, factories, etc): leverage bulk deliveries & RMX operations to provide suitable solutions on concrete with services on Concrete Mix design and performance, modern construction practices, portable silos, etc., to create differentiation (barrier) with competition offerings.
  • Building segment (trade channel – IHB’s & precast/ block-makers): Organize & Conduct with Sales promotional and guidance programmes by engagement of contractors, artisans, blockmakers, etc., through group & individual meetings.
• Product Range – Identify & apply new product, service and integrated solutions. Collaborate with Product Development Manager & other functions in developing them.
  • Cement products: with high C/K ambition & leveraging on flexibility of our plant facilities. New applications of cement & cement based products to grow market in Road (rigid pavements/ paving blocks/ soil stabilization), Building & Industrial Sectors; Special cements – Low Heat, Sulphate Resistant, etc.
  • Special Concretes, mortars & integrated value added solutions.

• Product Quality & Performance- input information from market/ construction sites and collaborate with Product Performance Manager & Manufacturing, to ensure our products meet customer expectations.
• Lobbying: Engagement with stakeholders in Government (Works, Housing, Industry), regulators, other institutions, building professionals & their bodies, to grow cement & concrete consumption with products & applications in infrastructure, industrial & housing segments, e.g. Concrete roads, Soil stabilization, Oil well, SRC & other cements, mortars,
  • Special concretes, affordable & precast, housing, etc.
  • Standards and Specifications in Roads, Infrastructure (e.g. Energy sector) and Building sectors.
• Customer Quality/ Application complaints: Work to resolve and address internally corrective actions in co-operation with Manufacturing/ Customer Services/ other.

Who you’ll be working with:

• Direct Reports
  • Nil
• Key Interfaces and Stakeholder
  • Internal stakeholders: Internal stakeholders: Colleagues in Marketing, Sales Industrial and ‘Aggregate & Concrete’ and other functions (finance, logistics, etc.).
  • External Stakeholders: Policy makers in Government (e.g. Ministries of Works, Housing, Energy, Finance, Industry, etc.) Regulatory bodies, Academic/ Research & other autonomous institutions. Specifiers, Consultants, contractors and end users.

What we are looking for

• Graduate / Post-Graduate in Civil Engineering.
• 2 – 3 years in Building/ Infrastructure construction and/ or Technical Services in Building Materials sector is essential.
• Hands on construction experience in concrete and road works.
• Knowledge of cement/ concrete material properties & their application.
• Knowledge of local and international building standards/ specifications
• Ability to communicate and simplify technical literature.

Behavioral competence:

• Interpersonal and communication skills.
• Problem solving skills.
• Ability to work cross functionally and external stakeholders.

Leadership and managerial abilities:

• Ability to communicate effectively internally & externally.
• Positive attitude with appetite for change and innovation.
• Ability to manage cross functional teams.
• Results driven.

Application Closing Date
Not Specified.

Your Lafarge Experience

• At Lafarge, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet.
• You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

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