Front Desk Executive at Right Career Path Resources Limited

Right Career Path Resources Limited is a dynamic, multifaceted company dedicated to empowering businesses, individuals, and organizations with innovative solutions that drive success. We specialize in providing a diverse range of services, including sales, marketing, distribution, labor outsourcing, manpower development, and strategic consultancy across various sectors.

Job Title: Front Desk Executive

Location: Asokoro, Abuja (FCT)

Employment Type: Full-time

Job Summary

• Are you a vibrant, personable, and customer-focused individual? Do you have what it takes to be the first point of contact in a luxurious and exclusive environment? An elite Executive Sport/Recreational Lounge in Abuja is seeking an exceptional Front Desk/Guest Relations Executive to join our dynamic team.

About the Role

• As the Front Desk/Guest Relations Executive, you will be the face of our elite lounge, delivering premium hospitality experiences to our esteemed clientele.
• This role requires a blend of professionalism, warmth, and efficiency to ensure that every guest feels welcomed and valued.

Key Responsibilities
Guest Reception and Hospitality:

• Warmly welcome guests with a professional and personable demeanour, ensuring they feel valued and comfortable.
• Handle guest check-ins and check-outs efficiently while maintaining a high level of confidentiality and professionalism.
• Manage membership inquiries, registrations, and renewals, providing detailed information to prospective members.

Communication and Coordination:

• Act as the primary point of contact for guests, addressing inquiries and concerns promptly and effectively.
• Provide guests with accurate and up-to-date information about the lounge’s services, facilities, and upcoming events.
• Coordinate with other departments to ensure seamless service delivery.

Administrative Duties:

• Maintain an organized and professional front desk by managing reservations, bookings, and visitor logs.
• Handle phone calls, emails, and other correspondence with professionalism and attention to detail.
• Monitor and manage the reception area, ensuring it is always tidy, welcoming, and stocked with necessary materials.

Complaint Resolution:

• Proactively address and resolve guest complaints or issues, escalating when necessary to ensure customer satisfaction.
• Document and follow up on all guest concerns to prevent recurrence and improve service delivery.

Promotional and Upselling Activities:

• Promote lounge services, events, and exclusive packages to guests, encouraging participation and boosting revenue.
• Maintain knowledge of special promotions and offers, using this to upsell services or memberships effectively.

Record-Keeping and Reporting:

• Accurately maintain records of guest preferences, feedback, and requests to personalize future interactions.
• Generate daily, weekly, or monthly reports on guest activities and feedback for management review.

Requirements

• Minimum of a Bachelor’s Degree or equivalent in Hospitality Management, Business Administration, or a related field.
• 3 years cognate experience in a similar role within hospitality, recreation, or customer service.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office; knowledge of front desk systems is an advantage.
• A polished appearance and professional demeanour.

What We Offer

• A competitive salary with performance incentives.
• Opportunities for professional growth and training.
• A vibrant and upscale work environment.
• Access to exclusive lounge facilities.

Application Closing Date
12th December, 2024.

How to Apply: Interested and qualified candidates should Click Here to apply online