Front Desk Officer at Femab Properties Limited

Femab Properties Limited is a leading real estate organization dedicated to providing exceptional service to our clients and guests. We are seeking a highly organized and customer-focused Front Desk Officer to join our team.

Job Title: Front Desk Officer

Location: Lekki, Lagos

Employment Type: Full-time

Reports to: Head: HR/Admin

Job Summary

• We are looking for a friendly, efficient, and detail-oriented Front Desk Officer to manage our front desk operations, provide exceptional customer service, and ensure a warm welcome to our clients and guests.

Key Responsibilities

• Reception and Welcoming: Welcome clients and visitors, and provide a professional and friendly first impression.
• Communication: Answer and direct phone calls, respond to emails and messages, and communicate with clients, guests, and team members.
• Administrative Tasks: Perform administrative tasks, such as data entry, filing, and record-keeping.
• Customer Service: Provide exceptional customer service, responding to queries, resolving issues, and ensuring client satisfaction.
• Security and Access Control: Monitor and control access to the inner offices.
• Ensure the front desk area is clean and organized.

Requirements

• Minimum Qualification: At least a Bachelor’s Degree in Business Administration, Marketing, Social Sciences or any related field
• Proficiency in CRM software and Microsoft Office applications.
• Experience: 3-5 years of experience in a front desk or customer service role, preferably in a real estate company or related organizations.

Skills:

• Excellent communication, interpersonal, and customer service skills.
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
• Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.
• Familiarity with customer relationship management (CRM) software and other administrative systems.

Personal Qualities:

• Friendly, approachable, and professional demeanor.
• Ability to maintain confidentiality and handle sensitive information.
• Strong organizational and time management skills.

What We Offer

• Competitive Salary: A competitive salary and benefits package.
• Opportunities for Growth: Opportunities for career growth and professional development.
• Collaborative Work Environment: A collaborative and dynamic work environment.
• Recognition and Rewards: Recognition and rewards for outstanding performance.

Application Closing Date
14th February, 2025.

How to Apply: Interested and qualified candidates should send their Applications, including their Resume and a Cover Letter to: [email protected] using the Job Title as the subject of the mail.