Company Info
Large organization
200 + Employees
Protea Hotel By Marriott Lagos Kuramo Waters – Our hotel, located along Kuramo Beach, offers wonderful beachfront views and is suitable for both business and leisure travellers. With cutting-edge guest rooms and facilities, we promise a break that keeps you connected to the world while giving a restful holiday. We have 60 luxury rooms that are of excellent level, with in-room tea/coffee making facilities and turn-down amenities.
Protea Hotel By Marriott Lagos Kuramo Waters – Our hotel, located along Kuramo Beach, offers wonderful beachfront views and is suitable for both business and leisure travellers. With cutting-edge guest rooms and facilities, we promise a break that keeps you connected to the world while giving a restful holiday. We have 60 luxury rooms that are of excellent level, with in-room tea/coffee making facilities and turn-down amenities.
Title: Front Office Agent
Location: Victoria Island, Lagos
Employment Type: Full-time
Job Description
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests’ needs, and resolving their problems and complaints.
- Assisting the reservations manager with taking reservations.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on a daily checklist.
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Up-sell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments.
Requirements
- A Degree in Hotel Management is a plus
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experience with hotel reservation software, like Opera, etc.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills.
Deadline: 30th January, 2024.
How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the mail.