Company Info
Mid sized business
1 to 50 Employees
IBIC Investment Holdings - We are an investment firm with primary engagement in real estate development & brokerage, cryptocurrency investment & exchange.
IBIC Investment Holdings – We are an investment firm with primary engagement in real estate development & brokerage, cryptocurrency investment & exchange. Our interests also cut across farming (poultry, piggery, plantation, snail & fish farming), logistics & haulage as well as cleaning & fumigation services.
Job Title: Front Office Executive
Location: Lagos
Key Responsibilities:
Guest Relations:
- Warmly welcome guests and ensure a smooth check-in and check-out process.
- Address guest inquiries, concerns, and complaints with professionalism, exceeding expectations.
- Provide personalized recommendations for services, amenities, and local attractions.
Guest Experience Management:
- Anticipate guest needs and offer tailored services proactively.
- Ensure all guest touchpoints—from arrival to departure—are seamless and memorable.
- Collect and act on guest feedback to continuously enhance experiences.
Service Excellence:
- Communicate services, amenities, and local attractions clearly and accurately.
- Collaborate with other departments to deliver personalized guest experiences.
- Handle guest concerns with empathy and professionalism.
Reservations and Bookings:
- Manage online and offline bookings, ensuring accurate records.
- Handle room assignments, upgrades, and special requests in line with guest preferences.
Administrative Duties:
- Maintain accurate guest records and prepare daily occupancy and revenue reports.
- Ensure compliance with company policies and luxury standards.
Team Collaboration:
- Coordinate with housekeeping and other departments to ensure readiness of rooms and facilities.
- Assist in training new front desk staff on procedures and standards.
Financial Transactions:
- Manage billing and payments accurately, reconciling cash and card transactions.
Facility Oversight:
- Monitor the lobby and front office area, maintaining a pristine and welcoming environment.
- Respond promptly to emergencies, implementing necessary protocols.
Qualifications:
- 2 to 4 years of experience in front office or guest relations roles, preferably in luxury establishments.
- Exceptional communication and interpersonal skills.
- Strong organizational abilities with keen attention to detail.
- Proficiency in reservation software and basic financial transactions.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
Deadline: Not Stated
How to Apply: Interested applicants should Click Here to apply online.
Apply for an Exciting Opportunity to Win Something Big – Click Here
Apply for an Exciting Opportunity to Win Something Big – Click Here