Company Info

Mid sized business

1 to 50 Employees

IBIC Investment Holdings - We are an investment firm with primary engagement in real estate development & brokerage, cryptocurrency investment & exchange.

IBIC Investment Holdings – We are an investment firm with primary engagement in real estate development & brokerage, cryptocurrency investment & exchange. Our interests also cut across farming (poultry, piggery, plantation, snail & fish farming), logistics & haulage as well as cleaning & fumigation services.

Job Title: Front Office Executive

Location: Lagos

Key Responsibilities:

Guest Relations:

  • Warmly welcome guests and ensure a smooth check-in and check-out process.
  • Address guest inquiries, concerns, and complaints with professionalism, exceeding expectations.
  • Provide personalized recommendations for services, amenities, and local attractions.

Guest Experience Management:

  • Anticipate guest needs and offer tailored services proactively.
  • Ensure all guest touchpoints—from arrival to departure—are seamless and memorable.
  • Collect and act on guest feedback to continuously enhance experiences.

Service Excellence:

  • Communicate services, amenities, and local attractions clearly and accurately.
  • Collaborate with other departments to deliver personalized guest experiences.
  • Handle guest concerns with empathy and professionalism.

Reservations and Bookings:

  • Manage online and offline bookings, ensuring accurate records.
  • Handle room assignments, upgrades, and special requests in line with guest preferences.

Administrative Duties:

  • Maintain accurate guest records and prepare daily occupancy and revenue reports.
  • Ensure compliance with company policies and luxury standards.

Team Collaboration:

  • Coordinate with housekeeping and other departments to ensure readiness of rooms and facilities.
  • Assist in training new front desk staff on procedures and standards.

Financial Transactions:

  • Manage billing and payments accurately, reconciling cash and card transactions.

Facility Oversight:

  • Monitor the lobby and front office area, maintaining a pristine and welcoming environment.
  • Respond promptly to emergencies, implementing necessary protocols.

Qualifications:

  • 2 to 4 years of experience in front office or guest relations roles, preferably in luxury establishments.
  • Exceptional communication and interpersonal skills.
  • Strong organizational abilities with keen attention to detail.
  • Proficiency in reservation software and basic financial transactions.
  • Ability to handle multiple tasks efficiently in a fast-paced environment.

Deadline: Not Stated

How to Apply: Interested applicants should Click Here to apply online.

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