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Graduate Helpdesk Representative (Food/Retail) at So Fresh

Agungi Lekki, Lagos

Company Info

Mid sized business

1 to 50 Employees

So Fresh

So Fresh is a Nigerian firm that sells wholesome meals. At So Fresh, we make great, fresh, delicious healthy food alternatives because we think food should be as near to nature as possible.

Title: Helpdesk Representative (Food/Retail)

Location: Agungi Lekki, Lagos

Employment Type: Full-time

Job Summary

  • The Helpdesk Representatives serve customers by providing product and service informationresolving customers’ concerns, and complaints, and obtaining feedback, as well as ensuring sales are closed at the stipulated time.

Job Description

  • Communicate courteously with customers by phone calls, emails, online and social media
  • Assist customers to facilitate their choices and purchases of freshly processed products
  • Attend to customer suggestions, objections, and complaints and gathers information on customers’ preferences, reactions and general feedback
  • Provide pricing and delivery information to customers
  • Set up new customers’ accounts or update existing customers’ details on Vend.
  • Record details of customers’ complaints or grievances and the corrective actions taken in the customer complaint form
  • Explore cold and warm calling to both new and existing customers to ensure customer retention
  • Build sustainable relationships and trust with customers through interactive communication
  • Close sales at the promised time
  • Ensure compliance to the Customer Service Protocol and OJTE Training Manual for Customer Service
  • Adhere to the Customer service handbook and Customer Experience Standard Operating Procedure.


  • Minimum of B.Sc, HND certificate in a relevant field.
  • 0 -2 years’ experience in helpdesk/customer service in the food industry.
  • Working knowledge of customer service principles & practices.
  • Willingness to work on weekends.
  • Possess excellent telephone etiquette.
  • Ability to always remain professional and courteous with customers.
  • Computer literacy is highly required.
  • Candidate must live close to the desired work location.

N65,000 –  N74,000 monthly.

Deadline: 20th July, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online

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