Mid sized business
1 to 50 Employees
So Fresh is a Nigerian firm that sells wholesome meals. At So Fresh, we make great, fresh, delicious healthy food alternatives because we think food should be as near to nature as possible.
Title: Helpdesk Representative (Food/Retail)
Location: Agungi Lekki, Lagos
Employment Type: Full-time
- The Helpdesk Representatives serve customers by providing product and service information, resolving customers’ concerns, and complaints, and obtaining feedback, as well as ensuring sales are closed at the stipulated time.
- Communicate courteously with customers by phone calls, emails, online and social media
- Assist customers to facilitate their choices and purchases of freshly processed products
- Attend to customer suggestions, objections, and complaints and gathers information on customers’ preferences, reactions and general feedback
- Provide pricing and delivery information to customers
- Set up new customers’ accounts or update existing customers’ details on Vend.
- Record details of customers’ complaints or grievances and the corrective actions taken in the customer complaint form
- Explore cold and warm calling to both new and existing customers to ensure customer retention
- Build sustainable relationships and trust with customers through interactive communication
- Close sales at the promised time
- Ensure compliance to the Customer Service Protocol and OJTE Training Manual for Customer Service
- Adhere to the Customer service handbook and Customer Experience Standard Operating Procedure.
- Minimum of B.Sc, HND certificate in a relevant field.
- 0 -2 years’ experience in helpdesk/customer service in the food industry.
- Working knowledge of customer service principles & practices.
- Willingness to work on weekends.
- Possess excellent telephone etiquette.
- Ability to always remain professional and courteous with customers.
- Computer literacy is highly required.
- Candidate must live close to the desired work location.
N65,000 – N74,000 monthly.
Deadline: 20th July, 2023.
How to Apply: Interested and qualified candidates should Click Here to apply online