Looking for the best HOST for your website? Hostinger is the BEST. Try It NOW!

Graduate Helpdesk Representative (Food/Retail) at So Fresh

Agungi Lekki, Lagos

Company Info

Mid sized business

1 to 50 Employees

So Fresh

So Fresh is a Nigerian firm that sells wholesome meals. At So Fresh, we make great, fresh, delicious healthy food alternatives because we think food should be as near to nature as possible.

Title: Helpdesk Representative (Food/Retail)

Location: Agungi Lekki, Lagos

Employment Type: Full-time

Job Summary

  • The Helpdesk Representatives serve customers by providing product and service informationresolving customers’ concerns, and complaints, and obtaining feedback, as well as ensuring sales are closed at the stipulated time.

Job Description

  • Communicate courteously with customers by phone calls, emails, online and social media
  • Assist customers to facilitate their choices and purchases of freshly processed products
  • Attend to customer suggestions, objections, and complaints and gathers information on customers’ preferences, reactions and general feedback
  • Provide pricing and delivery information to customers
  • Set up new customers’ accounts or update existing customers’ details on Vend.
  • Record details of customers’ complaints or grievances and the corrective actions taken in the customer complaint form
  • Explore cold and warm calling to both new and existing customers to ensure customer retention
  • Build sustainable relationships and trust with customers through interactive communication
  • Close sales at the promised time
  • Ensure compliance to the Customer Service Protocol and OJTE Training Manual for Customer Service
  • Adhere to the Customer service handbook and Customer Experience Standard Operating Procedure.

Requirements

  • Minimum of B.Sc, HND certificate in a relevant field.
  • 0 -2 years’ experience in helpdesk/customer service in the food industry.
  • Working knowledge of customer service principles & practices.
  • Willingness to work on weekends.
  • Possess excellent telephone etiquette.
  • Ability to always remain professional and courteous with customers.
  • Computer literacy is highly required.
  • Candidate must live close to the desired work location.

Salary
N65,000 –  N74,000 monthly.

Deadline: 20th July, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online

Looking for the best HOST for your website? Hostinger is the BEST. Try It NOW!
Looking for the best HOST for your website? Hostinger is the BEST. Try It NOW!

    Other Jobs Listed By the Company.

    So Fresh is Nigeria's leading premium healthy food brand, offering fresh, wholesome, clean nourishment and encouraging a healthy lifestyle. thus Fresh believes that food should be as fresh and natural as possible, thus we provide fresh, yummy, delightful, organic, nutritional, and healthy food options. | Abuja and Lagos

    0 Views

    December 8, 2023