Company Info
Mid sized business
1 to 50 Employees
VistaLux Hospitality & Resorts is a modern and elegant hospitality brand built with the purpose of delivering unforgettable experiences to both local and international guests.
VistaLux Hospitality & Resorts is a modern and elegant hospitality brand built with the purpose of delivering unforgettable experiences to both local and international guests. We specialize in creating a peaceful and luxurious environment where relaxation meets comfort. Whether it’s a weekend getaway, a business trip, or a family vacation, we provide well-designed spaces, top-class customer service, and a warm atmosphere that makes every guest feel special.
Job Title: Guest Relations Officer
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
- We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers.
- You will address complaints and go the extra mile to make sure our guests are satisfied.
- In this role, you should be an excellent communicator who can stay positive when facing difficult situations.
- You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.
- Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
Duties and Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customers complaints.
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Requirements and Skills
- Interested candidates should possess a relevant qualifications.
- Familiarity with hospitality industry standards.
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills.
Salary
- N100,000 – N150,000 Monthly.
Application Closing Date
24th June, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
