Guest Service Agent at Bible Guest House (BGH)

Bible Guest House (BGH) is a Christian hospitality outfit built to serve individuals and corporate bodies visiting Lagos, Ibadan, and Abuja and require a cozy accommodation that can give them the home-away-from-home experience. As an ultra-modern facility, BGH is equipped with tastefully furnished guest rooms suitable for both the high and middle classes in society. If you desire quality services in a decent, secure, and homely Christian environment, BGH is for you.

Job Title: Guest Service Agent

Location: Ibadan, Oyo

Employment Type: Full-time

Key Responsibilities

The successful candidate will among others do the following:

• The position manages guests’ reservations and attends to their enquiries and complaints promptly.
• S/he is responsible for the checking in and out of guests.
• S/he ensures guests’ privacy, and ensures guest complaints are promptly and adequately addressed.
• S/he ensures that the daily sales report is transmitted to the management.
• S/he ensures comprehensive preparation of handover notes as a shift report for another colleague to follow up.
• Ensure the hygienic condition of the guests’ rooms and promptly report out-of-order rooms for quick action.
• Promptly address and report any noticed breach of the guesthouse values, standards, and policies by any guest.

Personnel Specification

• The applicant must possess a National Diploma in Social Sciences or Hotel and Catering Management with a minimum of 2 years of cognate experience from reputable hotels or guest houses.
• Must possess good interpersonal, communication and relational skills.
• Must possess ability to handle and solve customer’s problem promptly.
• Must be computer literate, a team player; flexible, not easily provoked, highly sensitive and security conscious, customer-centric and always hungry for and able to deliver timely results.

Application Closing Date
20th May, 2025.

How to Apply: Interested and qualified candidates should send their CV, cover letter, and credentials to: [email protected] using the job title as the subject of the email.