Company Info
Mid sized business
1 to 50 Employees
Tivana Workforce is a workforce solutions company that provides services that unlock the full potential of human capital to drive business excellence and growth in an ever-evolving marketplace.
Tivana Workforce is a workforce solutions company that provides services that unlock the full potential of human capital to drive business excellence and growth in an ever-evolving marketplace. Our Services include Staffing and Recruitment, Workforce Management, Training and Development, Technology Solutions, HR Consulting, Team Retreat Planning and Specialized services.
Job Title: Guest Service Agent
Location: Abuja (FCT)
Employment Type: Full-time
Job Summary
- A Guest Service Agent is the first point of contact for guests, ensuring a warm welcome and delivering exceptional service throughout their stay.
Responsibilities
Key responsibilities include:
- Guest Check-In & Check-Out: Handling arrivals, departures, and reservations efficiently while maintaining a luxury experience.
- Personalized Guest Assistance: Addressing guest inquiries, and special requests, and providing recommendations for hotel services and local attractions.
- Problem Resolution: Managing guest concerns and complaints professionally to ensure satisfaction.
- Communication & Coordination: Liaising with housekeeping, concierge, and other departments to fulfill guest needs seamlessly.
- Billing & Payments: Processing payments, and invoices, and maintaining accurate records.
- Brand Representation: Upholding the hotel’s five-star standards in professionalism, appearance, and service excellence.
Requirements
- Interested candidates should possess a Bachelor’s Degree with 3 – 5 years experience.
Application Closing Date
25th February, 2025.
How to Apply: Interested and qualified candidates should send their CV and Photograph to: [email protected] using the Job Title as the subject of the mail.