Hausa Speaking – Inbound Customer Service Agent at BFREE

Lagos

Bfree

Company Info

BFREE - We are a young, innovative and Nigeria’s foremost ethical debt collection startup. If you want to have fun while working in a fun environment, earn very well when you perform like a rock-star

BFREE – We are a young, innovative and Nigeria’s foremost ethical debt collection startup. If you want to have fun while working in a fun environment, earn very well when you perform like a rock-star, and be part of a company where your voice matters, then Bfree is the place for you. Because we hate status-quo and we hate mediocre – we founded BFREE to revolutionize debt recovery in Nigeria

Job Title: Hausa Speaking – Inbound Customer Service Agent

Location: Lagos

Employment Type: Full Time

Responsibilities

  • Manage a high volume of incoming customer calls for all inquiries about products and services.
  • Negotiate with customers to facilitate recovery
  • Analyze all customer issues and assist in resolving them within the required timeframe.
  • Coordinate with customers and ensure appropriate questioning to identify issues.
  • Manage all customer inquiries and summarise them to be presented to management.
  • Maintain knowledge of all customer requirements and provide appropriate solutions.
  • Maintain accuracy of all data and verify the same for all customer services.
  • Analyze all issues and recommend alternative solutions to ensure quick resolution.

Requirements

  • Candidates should possess a B.Sc./ HND / OND / NCE with previous experience working as a Call centre agent / Customer service agent / Tele-loan recovery agent.
    Applicants must be fluent in speaking Hausa language.
  • Excellent typing Skills.
  • Experience in a loan recovery/collections work environment is an added advantage.
  • Working knowledge of Google Workspace.
  • Excellent communication and negotiating skills.
  • Good listening skills and superb questioning techniques.
  • Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu.

Compensation

  • Base Salary N75,000 monthly gross.
  • Performance-based bonus of NGN100K based on eligibility.
  • HMO

Application Closing Date
4th July, 2025.

How to Apply: Interested and qualified candidates should Click here to apply online