Hausa Speaking – Inbound Customer Service Agent at BFREE

BFREE – We are a young, innovative and Nigeria’s foremost ethical debt collection startup. If you want to have fun while working in a fun environment, earn very well when you perform like a rock-star, and be part of a company where your voice matters, then Bfree is the place for you. Because we hate status-quo and we hate mediocre – we founded BFREE to revolutionize debt recovery in Nigeria

Job Title: Hausa Speaking – Inbound Customer Service Agent

Location: Lagos

Job type: Full-time

Job Description

• Manage a high volume of incoming customer calls for all inquiries about products and services.
• Negotiate with customers to facilitate recovery
• Analyze all customer issues and assist in resolving them within the required timeframe.
• Coordinate with customers and ensure appropriate questioning to identify issues.
• Manage all customer inquiries and summarise them to be presented to management.
• Maintain knowledge of all customer requirements and provide appropriate solutions.
• Maintain accuracy of all data and verify the same for all customer services.
• Analyze all issues and recommend alternative solutions to ensure quick resolution.

Requirements

• Candidates should possess a B.Sc./HND/OND/NCE in any field.
• Applicants must be fluent in speaking Hausa language.
• Previous experience working as a Call centre agent/Customer service agent/Tele-loan recovery agent.
• Excellent typing Skills.
• Experience in a loan recovery/collections work environment is an added advantage.
• Working knowledge of Google Workspace.
• Excellent communication and negotiating skills.
• Good listening skills and superb questioning techniques.
• Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu

Compensation

• Base salary of NGN75,000 / Month gross
• Performance-based bonus of NGN68K based on eligibility.
• HMO

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should Click here to apply online