Health Information Management Officer (Customer Service) at Lily Hospitals Limited

Lily Hospitals Limited, founded in 1986, is still one of Nigeria’s leading hospitals, particularly in the country’s South-South area. It was the first private hospital in Nigeria to get ISO 9001:2000 quality management system accreditation from the Standards Organisation of Nigeria (SON), and it was recently awarded a COHSASA (Council for Health Service Accreditation of Southern Africa) Certificate.

Title: Health Information Management Officer (Customer Service)

Location: Ughelli, Delta

Employment Type: Full-time

Job Description

• We are seeking a Health Information Management Officer who will also serve as a Customer Service Personnel to join our dynamic team.
• The ideal candidate will be responsible for managing health information systems and providing exceptional customer service to patients, visitors, and medical staff.

Key Responsibilities

• Manage and maintain health information databases, ensuring accuracy, confidentiality, and compliance with regulations.
• Retrieve and compile medical records for patient care, research, and legal purposes.
• Process patient admissions, transfers, and discharges by accurately updating records and documentation.
• Collaborate with medical staff and other departments to ensure efficient information flow and resolve inquiries.
• Assist patients and visitors by providing information, guidance, and support regarding health records and administrative processes.
• Handle inquiries via phone, email, and in-person interactions in a courteous and professional manner.
• Educate patients on accessing and understanding their health information while maintaining confidentiality and privacy.

Qualifications

• Bachelor’s Degree in Health Information Management or related field.
• Certification in Health Information Management preferred.
• Proven experience in health information management and customer service in a healthcare setting.
• Proficiency in using health information systems and electronic health records (EHR) software.
• Strong communication, interpersonal, and problem-solving skills.
• Knowledge of medical terminology and patient privacy laws.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Must be a resident of Ughelli.

Remuneration

• Salary in line with industry standard.

Deadline: 12th January, 2024.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using “Applying for the Position of Health Information Management Officer (Customer Service) (Ughelli)” as the subject of the mail.