Helpdesk/Support Specialist at Ibadan Electricity Distribution Company (IBEDC) Plc

Company Info

Ibadan Electricity Distribution Company (IBEDC) Plc, headquartered in Ibadan, is entrusted with the responsibility of electricity distribution across the southwestern zone of Nigeria. Our operational area includes Oyo, Ogun, Osun, and Kwara states, along with certain parts of Kogi, Ekiti, and Niger states. As an organization, our primary focus is to provide outstanding service to our customers and ensure their satisfaction through reliable power distribution services.

Title: Helpdesk/Support Specialist

Location: Oyo

Employment type: Full time

Job Description

  • This job role provides IT service desk support to relevant stakeholders for business operations.

Job Responsibilities

  • Serves as the single point of contact for all IT-related issues
  • Resolve non-critical issues and escalate others to relevant departments within IT.
  • Implement standard help desk procedures.
  • Log all help desk interactions.
  • Follow up with relevant departments in IT and users to ensure complete resolution of issues.
  • Train computer users as necessary.
  • Engages new employees in IT culture.
  • Monitors the effectiveness of the Service Desk and makes recommendations for improvement.
  • Prepare periodic and ad-hoc reports to relevant stakeholders.
  • Performs any other duty as requested by Head Service Delivery.

Minimum Requirements

  • A Bachelor’s Degree in Computer Science or a related discipline
  • A postgraduate degree in a relevant discipline is an added advantage
  • Professional certifications in database management Programming are required
  • 2-5 years Experience.

Technical Competencies:

  • Good knowledge of ITIL Service Operations processes (preferably with formal certification)
  • Proficient in the use of MS Office applications
  • Proven experience using the following applications & technology – Desktop OS and applications, general familiarity with desktop, laptop, server, and network
  • High proficiency in Microsoft Office, MCSE, ITIL, MCP
  • hardware, ITSM tools, Monitoring tools, Remote management tools.

Behavioral Competencies:

  • An analytical mindset with good problem-solving skills.
  • Excellent negotiation skills
  • Attention to Detail
  • Excellent leadership and people management skills
  • Excellent written and verbal communication skills
  • Excellent customer-facing/customer-service skills
  • Able to work under pressure and meet deadlines.
  • Able to demonstrate a high degree of flexibility including shift and out-of-hours working.
  • Excellent organizational skills.
  • Able to manage sensitive and sometimes confidential information.
  • Self-motivation and ability to take responsibility.
  • Able to manage and prioritize tasks and time efficiently.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online

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April 20, 2024