Company Info
Mid sized business
1 to 50 Employees
Tivana Workforce is a workforce solutions company that provides services that unlock the full potential of human capital to drive business excellence and growth in an ever-evolving marketplace.
Tivana Workforce is a workforce solutions company that provides services that unlock the full potential of human capital to drive business excellence and growth in an ever-evolving marketplace. Our Services include Staffing and Recruitment, Workforce Management, Training and Development, Technology Solutions, HR Consulting, Team Retreat Planning and Specialized services.
Job Title: Hotel Front Office Manager
Location: Abuja (FCT)
Employment Type: Full-time
Job Summary
- A Hotel Front Office Manager is responsible for supervising all front desk operations and ensuring a seamless guest experience from check-in to check-out.
- The role involves managing reception staff, handling guest relations, coordinating with other departments, and maintaining high service standards to enhance guest satisfaction.
Key Responsibilities
- Oversee front desk operations, including reservations, check-in/check-out, and guest services.
- Supervise, train, and schedule front office staff to ensure efficient and professional service.
- Resolve guest complaints and ensure prompt responses to inquiries and issues.
- Monitor room availability, occupancy rates, and revenue targets in coordination with the reservations and sales team.
- Ensure accurate billing, cashiering, and financial procedures at the front desk.
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
- Prepare and analyze front office reports and performance metrics.
Skills & Qualifications
- Degree or diploma in Hospitality Management or related field.
- Proven experience in front office or guest services, preferably in a supervisory role.
- Excellent communication, interpersonal, and leadership skills.
- Proficiency in hotel management software (e.g., OPERA, IDS).
- Strong problem-solving abilities and a guest-focused mindset.
Application Closing Date
20th June, 2025.
How to Apply: Interested and qualified candidates should send their CV and Photograph to: [email protected] using the Job Title as the subject of the email.
