Company Info

Mid sized business

1 to 50 Employees

Mulligan Hotel is a private Nigerian Group of Companies, operating retail, hospitality and property business.

Mulligan Hotel is a private Nigerian Group of Companies, operating retail, hospitality and property business.

Job Title: Hotel General Manager

Location: Lagos

Job Brief

  • In this position, the General Manager will direct and coordinate hotels activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on hotel mission, guests, employees and owners’ satisfaction.

Job Responsibilities

  • The General manager is responsible for all aspects of operations of the hotel
  • Assigns duties to HOD’s and observes performance to ensure adherence to hotel policies and established operating procedures.
  • Provides training for staff and HOD’s.
  • Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.
  • Monitor the Guest feedback on Trip advisor and hotels GSTS and RSTSsurveys.
  • Receives and resolves guest complaints and service recovery process.
  • Liaise with the HR unit in the interview and selection of hotel staff
  • Review employee performance and conducts personnel actions such as disciplinary actions.
  • Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, and direct billing
  • Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards.
  • Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
  • Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
  • Performs sudden audits on rooms and other operating areas.
  • Provide effective leadership to hotel team members.
  • Must be available 24/7 in case to respond to any guest or employee emergencies.
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • Respond to audits to ensure continual improvement is achieved.
  • All other duties as assigned by the Management.

Qualifications

  • Applicant should have a minimum qualification of B.Sc / HND or an education/experience combination in the areas of marketing, hospitality, business administration and property management.
  • Knowledge of hotel property software and understanding of business administration principles is key.

Experience:

  • The Hotel General Manager position will require a cognate experience of 10 years and above with extensive experience in managing hotels.
  • A good record of balancing general duties as well as marketing.
  • Good personality and excellent command of English, strong organization, public relations and management skills.

Deadline: Jan 14, 2025

How to Apply: Interested applicants should forward their Application Letter and CV in MS Word format to: [email protected] using the Job Title as the subject of the email.

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