Company Info
Mid sized business
1 to 50 Employees
Mulligan Hotel is a private Nigerian Group of Companies, operating retail, hospitality and property business.
Mulligan Hotel is a private Nigerian Group of Companies, operating retail, hospitality and property business.
Job Title: Hotel General Manager
Location: Lagos
Job Brief
- In this position, the General Manager will direct and coordinate hotels activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on hotel mission, guests, employees and owners’ satisfaction.
Job Responsibilities
- The General manager is responsible for all aspects of operations of the hotel
- Assigns duties to HOD’s and observes performance to ensure adherence to hotel policies and established operating procedures.
- Provides training for staff and HOD’s.
- Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.
- Monitor the Guest feedback on Trip advisor and hotels GSTS and RSTSsurveys.
- Receives and resolves guest complaints and service recovery process.
- Liaise with the HR unit in the interview and selection of hotel staff
- Review employee performance and conducts personnel actions such as disciplinary actions.
- Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, and direct billing
- Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards.
- Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
- Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
- Performs sudden audits on rooms and other operating areas.
- Provide effective leadership to hotel team members.
- Must be available 24/7 in case to respond to any guest or employee emergencies.
- Corporate client handling and take part in new client acquisition along with the sales team whenever required.
- Respond to audits to ensure continual improvement is achieved.
- All other duties as assigned by the Management.
Qualifications
- Applicant should have a minimum qualification of B.Sc / HND or an education/experience combination in the areas of marketing, hospitality, business administration and property management.
- Knowledge of hotel property software and understanding of business administration principles is key.
Experience:
- The Hotel General Manager position will require a cognate experience of 10 years and above with extensive experience in managing hotels.
- A good record of balancing general duties as well as marketing.
- Good personality and excellent command of English, strong organization, public relations and management skills.
Deadline: Jan 14, 2025
How to Apply: Interested applicants should forward their Application Letter and CV in MS Word format to: [email protected] using the Job Title as the subject of the email.