Company Info
FiberOne is the largest Fiber to the Home (FTTH) premium broadband provider in Nigeria.
FiberOne is the largest Fiber to the Home (FTTH) premium broadband provider in Nigeria. We deliver excellent Fiber internet services across homes and offices with a triple-play service comprising broadband, voice, and video. Our cutting-edge technology can guarantee low latency and optimal speed.
Job Title: Incident and Supplier Management Officer
Location: Mainland, Anthony Village – Lagos
Employment Type: Contract
Job Objective
- Incident and Supplier Management Officer is responsible for ensuring the effective resolution of incidents, managing and coordinating with internal teams to minimize service disruption.
- Ensure compliance with outage resolution SLAs which align with the organization’s goals for customer satisfaction and service excellence.
Job Expectation
- Service Monitoring
- Backend device monitoring
- Dedicated customer device monitoring.
- Level 2 customer complaint resolution
- PON migration/ Decongestion
- Customer relocation integration
- Customer service Upgrade
- Escalation of unresolved tickets to Level 3
- Troubleshooting with FST on site.
- Compliance to outage resolution SLA
- System maintenance (TCAB/ECAB)
- Reporting and Documentation of Incidents.
- General troubleshooting/isolation
- Compliance and best practices of PON Decongestion
- Provide regular update to management and stakeholders on incident status, impact and resolution progress.
- Shift work (24/7).
Qualifications
- Interested candidates should possess a Bachelor’s Degree or HND with 1 – 3 years of experience.
Salary
- N100,000 – N150,000 monthly.
Application Closing Date
21st August, 2025.
How to Apply: Interested and qualified candidates should send their resume to: [email protected] using the job title as the subject of the mail.
