IT Application Support Specialist – SAP at Olam Agri

Lagos

Olam

Company Info

Large organization

200 + Employees

Olam Agri is a market-leading, differentiated food, feed, and fiber agri-business with a global origination footprint, processing capabilities, and deep understanding of market needs built over 33 years. With a strong presence in high-growth emerging markets and products across grains & oilseeds, animal feed & protein, rice, edible oils, specialty grains & seeds, cotton, wood products, rubber and commodity financial services.

Olam Agri is a market-leading, differentiated food, feed, and fiber agri-business with a global origination footprint, processing capabilities, and deep understanding of market needs built over 33 years. With a strong presence in high-growth emerging markets and products across grains & oilseeds, animal feed & protein, rice, edible oils, specialty grains & seeds, cotton, wood products, rubber and commodity financial services.

Job Title: IT Application Support Specialist – SAP

Location: Apapa, Lagos

Employment Type: Full-time

Job Summary

  • As an IT Application Support Specialist – SAP, you will play a crucial role in ensuring the smooth operation of our SAP systems, supporting our business operations across Nigeria.

Your responsibilities will include:

  • Provide Level 2/3 SAP Application Support:
    • Troubleshoot and resolve complex SAP issues
    • Provide timely and effective solutions to user queries and incidents
    • Perform root cause analysis and implement preventive measures.
  • Manage SAP Incidents and Service Requests:
    • Prioritize and manage incidents and service requests
    • Adhere to defined SLAs and KPIs
    • Escalate issues to relevant teams as needed.

Job Description

  • Proficient in SAP Modules – PP, QM and MM
  • Good understanding of SAP Master data requirements
  • Prior experience in managing SAP service requests -L1 Tickets
  • Good knowledge of Business Process – Procure to pay, Produce to finish, Order to cash
  • Have worked in some key projects – SAP, other applications
  • Good individual contributor and team player.

Profile Description

  • Understand the SAP solutions
  • Understand the business processes on identified products
  • Provide training to core team, operational and support consultants
  • Understand new requirements from businesses, discuss with the central IT team  on possible solutions and deliver the same under defined timelines
  • Prioritize initiatives every year in consultant with business and work with relevant stakeholders and delivery team to have them successfully implemented within defined timelines.

Requirements

  • Bachelor’s Degree in Computer Science, Information Technology, or a related field
  • Minimum of 3 – 5 years of experience in SAP application support, preferably in a manufacturing or trading environment
  • Proficient in SAP Modules – PP, QM and MM
  • Good understanding of SAP Master data requirements
  • Prior experience in managing SAP service requests -L1 Tickets
  • Good knowledge of Business Process – Procure to pay, Produce to finish, Order to cash
  • Have worked in some key projects – SAP, other applications
  • Good individual contributor and team player.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online

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