IT Engineer at African Industries Group (AIG)

African Industries Group (AIG) is a diversified global conglomerate with a legacy of 53 years of business excellence and sustainable growth. It is headquartered in Lagos, Nigeria. It has been contributing to Nigeria’s socio-economic growth and industrial development and is equally committed to the nurturing and development of the local community. AIG owes its success to the core philosophy of ‘Building the Future Together’. Its business strategy is inclusive, and sustainable, and not only benefits stakeholders but also positively impacts the environment and society.

Job Title: IT Engineer

Location: Port Harcourt, Rivers

Employment Type: Full-time

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, or chat.
• Troubleshoot hardware and software issues, including operating systems and applications.
• Assist with password resets and account unlocks.
• Document all support interactions in the ticketing system.
• Escalate unresolved issues to L2 support or other relevant teams.
• Maintain inventory of IT equipment and supplies.
• Assist with onboarding new employees regarding IT setups.
• Participate in regular training and skill development.

Qualifications

• Candidates should possess a Bachelor’s Degree qualification with 2 – 4 years work experience.
• Basic understanding of computer hardware and software.
• Familiarity with operating systems (Windows).
• Knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Strong communication and customer service skills.
• Ability to work in a team-oriented environment.
• Prior experience in a help desk or support role is a plus, but not always required.
• The candidate should be residing in Port-Harcourt.

Application Closing Date
12th February, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.