IT Intern at Lagoon Hospitals

Lagoon Hospitals has consistently been providing healthcare of international standards in Nigeria. Established in 1984 by Professor Emmanuel and Professor (Mrs.) Oyin Elebute, and commencing operations in 1986 as a provider of integrated healthcare services, Lagoon Hospitals is currently the largest private healthcare services Group in Nigeria with six healthcare facilities.

We are recruiting to fill the position below:

Job Title: IT Intern

Location: Lagos
Job type: Full-time

Job Summary

• The Enterprise Application Support Intern will assist in maintaining, troubleshooting, and supporting a range of enterprise applications.
• This role is ideal for recent graduates or students pursuing a degree in computer science, information systems, or related fields who are eager to gain hands-on experience in application support within a dynamic and fast-paced environment.

Key Duties/Responsibilities

• Provide Application Support: Assist in monitoring and troubleshooting enterprise applications to ensure optimal performance and uptime.
• Incident Management: Collaborate with the IT and support teams to track, document, and resolve issues related to enterprise applications and escalate unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary.
• User Support: Assist end-users by resolving technical issues and providing continuous training and documentation as needed.
• System Monitoring: Utilize monitoring tools to ensure application health and report on any abnormalities or performance issues.
• Documentation: Help create and maintain documentation of application processes, configuration, and troubleshooting steps.
• Testing: Assist in the testing of updates, patches, and new features for enterprise applications to ensure proper functionality.
• Collaboration: Work closely with system administrators, and other IT staff to ensure seamless integration and functionality of enterprise application systems.
• Data Analysis: Support in gathering and analyzing data to identify trends, performance issues, or areas for improvement in application performance.
• Reports: Provide daily reports to the Support Team lead on the experience of users and provide feedback shared during engagements.

Job Specifications

• Education Qualification: Minimum of BSc from reputable Academic Institution
• Technical Skills: Ability to operate and navigate a computer system.

Key Result Areas/Performance Goals: ·

• Timely Closure and Resolution of User Issues and Enquiries.
• Great Customer Satisfaction via Exceptional Guidance and Support provision
• On-time Escalation of Complex Problems and Efficient Follow-up towards Closure. Quick Closure of Users’ Knowledge Gaps in cases of System updates from Developers.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
CLICK HERE TO APPLY