IT Service Desk and Support Officer at Nigerian Electricity Supply Corporation

Nigerian Electricity Supply Corporation (Nigeria) Limited [NESCO (Nigeria) Limited] is incorporated under the Companies act of the Laws of Nigeria. Its core business is to generate, distribute, supply and retail electric power in Plateau State and adjacent States.

Job Title: IT Service Desk and Support Officer

Location: Plateau

Purpose of the Job

• The IT Service Desk & Support Officer is responsible for providing technical assistance, troubleshooting, and resolution of IT-related issues within the organization.
• The role involves managing support tickets, maintaining IT hardware and software, and ensuring the smooth operation of IT systems to support business operations.
• Reporting to the Head of IT, the officer plays a key role in ensuring employee productivity by minimizing IT-related disruptions.

Key Duties and Responsibilities
The IT Service Desk & Support Officer shall therefore be responsible, but not limited, for the following:

• Serve as the first point of contact for IT-related queries and issues
• Diagnose and resolve hardware, software, and network issues in a timely manner
• Provide remote and on-site support for users experiencing IT problems
• Record, track, and monitor support tickets in the service desk system to ensure timely resolution
• Escalate unresolved issues to higher-level technical support teams when necessary
• Install, configure, and maintain computers, laptops, printers, and other peripherals
• Manage software installations, updates, and patches to ensure systems are secure and up-to-date
• Create, modify, and deactivate user accounts and permissions in Active Directory and other systems
• Manage email accounts and access permissions on platforms such as Microsoft 365 or Google Workspace
• Assist in maintaining the organization’s local area network (LAN), wide area network (WAN), and Wi-Fi systems
• Troubleshoot connectivity issues and coordinate with the network team for resolution
• Maintain accurate records of IT assets, incidents, and resolutions
• Prepare regular reports on service desk performance and recurring issues
• Provide training and guidance to employees on IT tools, applications, and security best practices.
• Develop user-friendly guides and FAQs to support self-service troubleshooting
• Ensure compliance with IT security policies by monitoring user activity and implementing necessary controls.
• Report potential security threats and vulnerabilities to the Head of IT
• Proactively identify opportunities to improve IT services and processes
• Contribute to IT projects, such as system upgrades and deployments
• Prepare periodic reports for the attention of the Lead, IT
• Perform any other tasks as assigned from time to time by the Lead, IT.

Qualifications 

• First Degree (B.Sc) or H.N.D + PGD and Master’s Degree in the same field in Computer Science, Software Engineering, Information Technology, or a related field
• 3-5 years of experience in IT support or service desk roles
• Professional certifications such as ITIL Foundation, CompTIA A+, or Microsoft Certified: Modern Desktop Administrator are highly desirable.

Attributes and Competencies:

• IT support expertise
• Knowledge of cybersecurity best practices, threat detection, and data protection principles
• Service desk tools.

Application Closing Date
22nd August, 2025.

How to Apply: Interested and qualified candidates should submit their Applications, under Confidential Concise Cover Letter outlining how the Applicant meets the requirements for the strategic leadership position and providing a written consent to be subjected to whatever recruitment probity checks necessary, either by courier or e-mail, enclosing the following:

• Copies of Academic & Professional Certificates
• A Detailed Curriculum Vitae (CV) with names and e-mail addresses and telephone numbers of Three (3) Traceable Referees of good standing
• A Copy of a valid Identification Document (ID) such as a National ID or Passport.

Applications should be forwarded to:
The Managing Director,
Nigerian Electricity Supply Corporation (Nigeria) Limited,
10, Barkin Ladi Road,
P. O. Box 15,
Bukuru, Jos South,
Plateau State, Nigeria.
And
Send electronic copies of their Applications in a single PDF named “[Full Name] – [Job Position] – Application” to: [email protected] using the Job Title as the subject of the email.

Note: Only shortlisted applicants will be acknowledged and invited for interviews.