IT Support Analyst at Fincra

Fincra is a payment infrastructure for fintechs, platforms and global businesses. Fincra provides payments solutions that enables businesses to accept payments securely, make payouts globally and scale your business across borders.

Job Title: IT Support Analyst

Location: Nigeria (Remote)

Employment Type: Full-time

Department: Information Security

Role Overview

• We are seeking a detail-oriented and proactive IT Support Analyst to join our team.
• In this role, you will be responsible for providing technical support to employees, maintaining IT systems, and ensuring the smooth operation of technology within the organization.
• The ideal candidate will have excellent problem-solving skills, strong technical expertise, and the ability to deliver exceptional customer service.

What you will be doing everyday

• Technical Support: Provide first-line support to end-users, resolving hardware, software, and network-related issues efficiently.
• Incident Management: Log, prioritize, and resolve IT support tickets, ensuring timely updates to users and proper escalation when necessary.
• System Maintenance: Assist in the maintenance, monitoring, and troubleshooting of IT systems, including servers, networks, and applications.
• Software Deployment: Install, configure, and update software applications and operating systems on user devices.
• User Training: Assist in training employees on the use of IT systems and best practices for cybersecurity.
• Documentation: Maintain accurate records of IT issues, resolutions, and system configurations.
• Collaboration: Work closely with other IT team members to implement technology solutions and ensure seamless system integration.
• Compliance: Ensure adherence to IT policies and procedures, including data protection and security standards.

Minimum Requirements

• Minimum of 3 years experience in an IT support or helpdesk role.
• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical abilities.
• Ability to work independently and prioritize tasks effectively.

Perks:

• A chance to be an early member of a high-growth startup
• We pay competitively in the Nigerian market for the matched experience and role
• Amazing work culture and a company that truly cares about creating the best and
• most fun place to work
• We offer health insurance that includes dental, optical & covers major surgeries.
• Interest-free staff loans upon confirmation
• Annual Training budget.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online