IT Support Intern at FEZMARC Innovation

FEZMARC Innovation is a technology-driven company at the forefront of communication solutions. We empower businesses with seamless connectivity through reliable, cost-effective, and scalable SMS services. Our solutions support transactional, OTP, and promotional messaging with a focus on robust API integrations and value-added services

Job Title: IT Support Intern

Location: Remote

Employment Type: Internship

Job Summary

• We’re growing and looking for an enthusiastic IT Support Officer to join our team and help keep our systems and customers running smoothly.

Responsibilities

• Provide technical support for internal teams and external clients.
• Troubleshoot issues related to our messaging platforms, APIs, and VAS tools.
• Monitor system performance and escalate issues where necessary.
• Assist with setup, configuration, and maintenance of software and hardware.
• Document technical issues and resolutions for future reference.
• Collaborate with developers and product teams to resolve client issues.
• Ensure timely and professional resolution of technical support tickets.

Requirements

• 1–3 years experience in IT support or technical helpdesk role.
• Strong understanding of networking, operating systems, and cloud-based systems..
• Excellent communication skills and a customer-first mindset.
• Ability to work independently and manage multiple support tasks simultaneously.
• Experience with SMS platforms, messaging gateways, or telco systems is a plus.

Application Closing Date
2nd May, 2025.

How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the mail.

Note: Qualified candidates from the following countries are also welcome to apply: Pakistan, Indonesia, Ethiopia, Russia, Saudi Arabia, Algeria, and Malaysia.