IT/Tech Assistant at Ignite Energy Access Nigeria Limited

Ignite Energy Access Nigeria Limited is one of the off-grid solar energy companies in West Africa. Our mission is to provide sustainable energy solutions and innovative services that improve the lives of 150 million people living without electricity in West Africa.

Job Title: IT/Tech Assistant

Location: Surulere, Lagos

Employment Type: Contract

Description

• We are passionate about innovation, sustainability, and creating a brighter future for generations to come.
• As part of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your skills and expertise will be valued and appreciated.

Core Responsibilities
Technical Support:

• Provide first-line technical support to end-users, addressing hardware and software issues promptly.
• Install, configure, and maintain computer hardware, software, and peripherals.

User Assistance:

• Assist end-users with technical inquiries, offering guidance on software usage, password resets, and general IT-related queries.

System Maintenance:

• Perform routine system maintenance tasks, including software updates, patches, and system backups.
• Monitor system performance and take proactive measures to ensure optimal functionality.

Network Support:

• Assist in the setup and maintenance of local area networks (LANs) and provide support for network-related issues.
• Collaborate with network administrators to ensure seamless connectivity and troubleshoot network problems.

Documentation:

• Create user guides and manuals to assist employees in utilizing IT resources effectively.

Solar Inverter Tech Support:

• Solar inverter pre-commissioning and configuration.
• Deploy and manage IoT monitoring technology for high capacity solar inverters.

Profile

• Diploma, BSc/BA or OND in Electrical / Electronics Engineering or a relevant field.
• Must be a fresh graduate, National Youth Service corps member or SIWES (Minimum of 6 Months).
• Fundamental knowledge of IT and Solar technology.
• Good understanding of computer systems, mobile devices and other tech products.
• Proactive problem solver with the ability to think analytically.
• Familiarity with operating systems (Windows, macOS, Linux), hardware components, and basic networking concepts.
• Good problem-solving, interpersonal and communication skills.
• Ability to provide step-by-step technical help.
• Certifications are an added advantage.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.