Company Info
Large organization
200 + Employees
Stanbic IBTC Bank is a significant African banking organisation that focuses on emerging markets internationally. It has been a cornerstone of South Africa's financial system for 150 years and now extends beyond 16 African countries.
Stanbic IBTC Bank is a significant African banking organisation that focuses on emerging markets internationally. It has been a cornerstone of South Africa’s financial system for 150 years and now extends beyond 16 African countries.
1). Officer, Wintel & Client Support
Job ID.: 80355756
Location: Kaduna
Employment type: Full-time
Job Description
- To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problem in the branches and regions are resolved promptly and efficiently.
- The operational support includes first & second level support on user’s workstations, file/print servers, IT peripherals, SCCM servers, LANs and communication equipment.
- Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs.
- Ensure that calls and problems are escalated and communicated to the required support area and user for prompt attention.
- Provide high level competency with regard to ensuring that users are optimally satisfied with the use and access of the bank’s IT services/applications in the daily discharge of their responsibilities.
- Uptime of SCCM servers and patching of all laptops and Desktops.
Qualifications
Minimum Qualifications:
- First Degree in IT and Computer Sciences
- IT professional certification will be an added advantage.
Minimum Experience:
- Minimum of 2 years post qualification experience in a similar or related position.
Behavioural Competencies:
- Interacting with People
- Developing Expertise
- Exploring Possibilities.
Technical Competencies:
- IT Operations
- Technical Analysis
- IT Systems.
Application Closing Date
Not Specified.
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2). Manager, Youth Segment
Job ID.: 80420174
Location: Lagos
Employment type: Full-time
Job Description
- Responsible for the development and revamp of new products within the Youth Segment clients.
- To drive the design, implementation, enablement, scaling, entrenchment, commercialisation and execution of the Youth segment value proposition/s and life journeys in country in collaboration with other Segments, Client Solutions, Digital- & e-Commerce, Engineering, and country stakeholders.
Qualifications
- Minimum of First Degree
- 4 years experience of which 3 years should be in the banking industry
Behavioural Competencies:
- Generating Ideas
- Convincing People
- Making Decisions
- Providing Insights.
Technical Competencies:
- Product Knowledge
- Customer Understanding.
Application Closing Date
Not Specified.
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3). Officer, Wintel & Client Support
Job ID.: 80355756
Location: Kaduna
Employment type: Full-time
Job Description
- To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problem in the branches and regions are resolved promptly and efficiently.
- The operational support includes first & second level support on user’s workstations, file/print servers, IT peripherals, SCCM servers, LANs and communication equipment.
- Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs.
- Ensure that calls and problems are escalated and communicated to the required support area and user for prompt attention.
- Provide high level competency with regard to ensuring that users are optimally satisfied with the use and access of the bank’s IT services/applications in the daily discharge of their responsibilities.
- Uptime of SCCM servers and patching of all laptops and Desktops.
Qualifications
Minimum Qualifications:
- First Degree in IT and Computer Sciences
- IT professional certification will be an added advantage.
Minimum Experience:
- Minimum of 2 years post qualification experience in a similar or related position.
Behavioural Competencies:
- Interacting with People
- Developing Expertise
- Exploring Possibilities.
Technical Competencies:
- IT Operations
- Technical Analysis
- IT Systems.
Application Closing Date
Not Specified.
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4). Manager, Home Loans
Location: Lagos
Employment type: Full-time
About the job
- To build a profitable Mortgage and Commercial Property (CPL) book that offers the best solution in the market to consumers, while delivering ROE above budget Year on Year.
- The job holder will be tasked with partnering with the Head, Home Loans to derive and drive the CHNW Mortgage strategy for Nigeria.
Description
- Extensive knowledge and expertise in financial solutions within the financial services industry. Sound experience and knowledge in Credit and Compliance matters.
- Experience in people management, leading teams and motivating people.
- Description or examples: Together with the Head, Home Loans, the jobholder will be accountable for managing the CHNW Mortgage book, Credit Loss Ratio(CLR), and Return on Equity (ROE)
- Develops, coordinates, and implements long, medium- and short-term strategies (aligned to CHNW Mortgage strategy) to maximize growth and profitability across the business.
- Forecasts market and product growth on a long-, medium- and short-term basis as may be required by the business from time to time.
- Formulates, allocates and communicates value propositions and strategies to the whole of CHNW, BCC and other internal teams.
- Monitors trends, identifies areas of opportunities, and seeks feedback to facilitate improvements in all aspects of the product, sales, service, operations efficiency, and volume and value growth.
- Identifies competitive threats and issues; and communicates to Head, Home Loans to develop effective solutions to counter the prioritized issues and threats.
The job holder will be responsible for the following deliverables in alignment with the country’s Product Management Framework:
- Launches products through:
- Managing the governance process around existing and new product launches.
- Providing input and support into the marketing campaigns Measures: Performing Mortgage portfolio delivering budget ROE. Competitive product offering compared to the market. Meets budget on Balance sheet and revenues.
- Product Fulfilment:
- Ensure that all customers receive a consistently high-quality service by effectively managing the HL post approval process and developing all available resources (staff, systems, processes).
- Ensure that service levels, both to external and internal customers, and work processes are maintained and run both efficiently and effectively in line with customer value propositions to achieve business growth & market share targets, risk management and cost management objectives.
- Together with other stakeholders both external and internal ensure that all queries for existing Mortgage customers are dealt within SLA Measures: Deliver drawdown budgets Maintain healthy mortgage pipeline
- Process and SLA are met and adhered to Deliver exceptional client experience.
Products management:
- Manages the Mortgage value chain to maximize revenues and profitability in line with set objectives.
- Manages the governance process around new product launches, right from drawing up the Business case, Competitor scan, New Product Committee (NPC), ALCO, Pricing committee and EXCO presentation.
- Manage stakeholders along the NPC value chain, Staff training on new product and Go to market strategies.
- Provides support for the execution of campaigns for promotion of existing products as well as new product launches.
- Reviews, prioritizes, and manages product performance against targets by tracking all recorded performance and activity measures.
- Provides regular assessments of product productivity and effectiveness through daily product portfolio tracker, weekly product profitability and monthly watch list assessments.
- Prepares and presents product performance management reports for the business on a regular basis.
- Represents the CHNW mortgage business on all product related matters at different forums within and beyond Stanbic IBTC Bank.
Qualifications
- Candidates should possess relevant qualifications with 5 – 7 years relevant work experience.
Application Closing Date
Not Specified.
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5). Head, Employee Value Banking – EVB
Location: Lagos
Employment type: Full-time
Description
Design and implement employee value process that encompasses:
- Product proposition
- Sales proposition
- Service proposition
- Communication proposition
- Pricing proposition
- Credit proposition
- Process flow
- Segment operating model. etc.
Qualifications
- Candidates should possess relevant qualifications and work experience.
Application Closing Date
Not Specified.
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6). Head of Sales
Location: Nigeria
Employment Type: Full-time
Main Responsibilities
- Portfolio development
- Performance Monitoring and Support
- Move and Sustain the bank as an all-inclusive partner
- Report and Reporting
- Market Penetration Support on Loan Products
- Propose innovative ideas to improve bank’s performance in line with the institution’s mission and strategy.
- Keep regular contact with partners and clients, as well as third party partners to stay in touch with the reality of the field and propose adequate and relevant solution.
KPIs
- Penetration rate per products
- Number of products per client
- Number of sales per Retail Staff
- Volume of inflow (Savings)
- Financial services fees and income.
Requirements
- Candidates should possess relevant qualifications
- Must possess minimum of eight (8) years work experience in sales or retailing with minimum of three (3) years in a sales managerial role.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply:
- Officer, Wintel & Client Support
- Manager, Youth Segment
- Officer, Wintel & Client Support
- Manager, Home Loans
- Head, Employee Value Banking – EVB
- Head of Sales
Note: Only shortlisted applicant will be contacted.