Junior Customer Success Analyst at NielsenIQ

NielsenIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

Job Title: Junior Customer Success Analyst

Location: Lagos

Employee Type: Full-time

About the Role

• NIQ Customer Success team is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily.
• We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve.
• We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service.

Responsibilities

• Support day-to-day contacts at the client, contributing to the achievement of client satisfaction targets;
• Build effective relationships with client representatives;
• Own reporting, including report maintenance, business issue analysis, and solution integration;
• Trouble-shoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables;
• Continue to broaden knowledge of client business issues and needs, NielsenIQ services, and the broader industry;
• Liaise with other teams as necessary (e.g. operations, off-shore partners, technology, and data science) to solve client business questions and inquiries;
• Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team;
• Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded;
• Work closely with Practice/Retail Analytic Consulting teams, Operations, and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.

About You

• The Junior Customer Success Analyst is responsible for executing specific client support-related activities including the delivery of reporting to our clients and/or client-focused data support, resolution and triage, and contract & order-to-invoice execution.
• The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes

Requirements

• University Degree in Marketing, Economics, Mathematics or a related field;
• Preferred at least 1 year of experience in a corporate environment;
• Strong problem-solving and analytical skills, with gradually declining supervision;
• Good understanding of the FMCG industry and trends will be an added value;
• Good interpersonal skills – the ability to develop relationships internally and at the client organization;
• Strong time management skills and prioritization ability, with gradually declining supervision;
• Storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction.

What We Offer

• Flexible working environment
• Health insurance and annual leave
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Our Benefits:

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online