Company Info
Large organization
200 + Employees
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria.
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
1). Lead, Corporate Social Responsibility
Job Identification: 329
Location: Lagos
Job type: Full-time
Job Description
- The Lead, Corporate Social Responsibility will be responsible for developing and executing a comprehensive Corporate Social Responsibility (CSR) strategy that aligns with the Airtel Africa Foundation’s FEED pillars—Financial Inclusion, Education, Environment, and Digital Inclusion.
- This role will also oversee the implementation of employee-driven sustainability initiatives under the Employee Volunteer Scheme.
- The role requires a visionary leader who can deliver measurable social impact while aligning CSR objectives with the overall business strategy.
Responsibilities
Corporate Social Responsibility Strategy:
- Assist in developing and implementing integrated CSR strategy that supports the Airtel Africa Foundation’s FEED (Financial Inclusion, Education, Environment, Digital Inclusion) pillars.
- Align CSR objectives with the overall divisional strategy to drive meaningful impact in targeted communities.
- Develop and Implement the Employee Volunteer Scheme activities, leveraging employee-driven sustainability initiatives to drive employee engagement.
Sustainability Planning and Execution:
- Develop and execute a long-term, sustainable plan for CSR activities that addresses the needs of targeted communities.
- Benchmark Airtel Nigeria’s CSR initiatives against industry best practices and competitor activities to ensure innovation and leadership.
- Collaborate with communities to ensure their participation and ownership in CSR project implementation.
- Develop an accepted and long-term strategic plan/set of priorities for targeted communities.
Project Management and implementation of CSR initiatives:
- Apply best practices in project management to ensure efficient and effective implementation of CSR programs.
- Establish and manage project timelines, budgets, and resource allocations to achieve strategic goals.
- Ensure CSR initiatives are executed with high quality and within defined timeframes.
- Oversee the upgrade of physical infrastructure of adopted projects.
- Liaise with relevant stakeholders (internal and external) in the procurement process for adopted in line with established procedures.
- Organize training programs where required.
- Ensure project Risk Mitigation and Reporting.
Stakeholders Engagement:
- Build and maintain strong relationships with key stakeholders, including government bodies, NGOs, community leaders, and internal teams.
- Act as a brand ambassador to represent Airtel Nigeria in external CSR forums, partnerships, and initiatives.
- Collaborate with cross-functional teams to ensure alignment between CSR and business objectives
- Serve as internal resource and external representative on CSR matters.
- Ensure compliance with National Policies
- Act as liaison between the organization and representatives of host communities and government agencies associated with Airtel’s CSR projects and programs
- Work with HR, Internal Communications and Employee Engagement change teams to develop communications and employee involvement plans as needed.
Monitoring and Evaluation:
- Develop and implement metrics to monitor the effectiveness and impact of CSR initiatives.
- Conduct regular evaluations to ensure initiatives are achieving desired outcomes and recommend improvements as necessary.
- Provide periodic reports on CSR activities and their impact to internal and external stakeholders.
- Develop monthly and annual reports on CSR activities.
- Monitor competitor CSR activities and prepare peer review reports as required.
Others:
- Monitor Employee Philanthropy Scheme Activities and implement CSR projects within contribution
- Review project proposals, applications, respond to, and prepare recommendations to the Director Corporate Communications
- Maintain and update a centralized database of reputable non-governmental organizations (NGOs), charitable organizations, and other key development partners.
Qualifications
- Minimum of 8–10 years of experience in Corporate Social Responsibility or related fields, with at least 3 years in a managerial role.
- A minimum of Second-Class Lower Degree in Social Sciences, Environmental Studies, or any other discipline
- A master’s degree or professional certification in CSR, Sustainability, or related disciplines is an added advantage.
- Strong understanding of CSR frameworks, including sustainability and social impact measurement.
- Excellent project management skills, including the ability to handle multiple projects simultaneously.
- Exceptional communication, presentation, and interpersonal skills.
- Proven ability to build and maintain relationships with diverse stakeholders.
- Analytical and problem-solving skills to evaluate the impact of CSR initiatives.
- A track record of developing innovative and impactful CSR programs
- Aware of social issues and trends globally and within sphere of responsibility
- Negotiation skills and commercial awareness
- Excellent writing skills
- Team player with high personal standards and goal oriented
- Cultural sensitivity, culturally aware and adept at working across multiple geographies
- Passion for social development and sustainability.
- Strategic thinker with a results-driven mindset.
- Collaborative leader with the ability to inspire and motivate teams.
- High ethical standards and a commitment to corporate citizenship.
Application Closing Date
3rd February, 2024; 07:00
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2). Data Assurance Analyst
Job Identification: 332
Location: Lagos
Job type: Full-time
Responsibilities
To ensure all Data and VAS traffic/CDRs are captured and billed appropriately:
- Ensure accurate charging of data and VAS transactions, highlight and escalating incidents of wrong charging.
- Ensure charging of data transaction occurs in set priority from allocated buckets.
- Close monitoring of new data product to ensure billing and charge configuration aligns with standards.
- Close monitoring of rating groups and detect cases of high data usage from free rating groups.
- APN reconciliation. Detect APNs do not configure on the billing system.
Validations:
- Detect incorrect tariff configured for data services.
- Validation of all incentive payments as it relates to Revenue |Assurance
- Carry out validations of customer base for data, Voice and SMS bundles according to set rules
- Validation of all queries from Customers as it pertains to Data.
- Reconciliation of Billed transactions against value received for Data, voice and SMS products.
To block possible revenue leakage points:
- Perform varying degrees of revenue assurance, UAT tests, and on all Data related products and services to eliminate potential revenue losses.
- Review data subscriptions, voice and SMS bundles to ensure that they are being charged and at the approved rate.
- Detect errors in the billing system for subscriptions
- Monitoring adjustment on the system.
Data Revenue completeness:
- Ensure completeness of revenue reporting on all data (GPRS) network nodes by reconciling traffic from service node against Billing node.
- To set up necessary controls and KPI’s to achieve Data Assurance Revenue Savings.
- Manage all controls around subscribers Main and Dedicated accounts to ensure completeness and accuracy and identify high risk areas.
- Close monitoring of data trend and revenue) from allocated dedicated account (Bonus and paid Usage).
Accuracy and Completeness of Subscriber Accounts:
- Manage all controls around subscribers Main and Dedicated accounts to ensure completeness and accuracy and identify high risk areas.
- Close monitoring of data usage (trend and revenue) from allocated dedicated account (Bonus and paid Usage).
Qualifications
- 6+ years’ experience in Telecommunications industry (Revenue Assurance and Fraud Management Functions).
- Bachelor of Science, MBA an added advantage.
- Oracle 10g (SQL (DB2) for data extraction, data analysis and interpretation)
- Project management and strong analytical skills
- Good use of Microsoft office (Excel, Power point, Visio, Word & Access).
- Good initiative and team spirit
- Supervisory and leadership skills
- Good communication, Planning & Organizing and presentation skills
- Ability to deliver quality services under time pressure
- Ability to excel in a very challenging environment
- Analytical (ability to generate business insights).
- Drive for achievements /results.
- Problem solving.
- Teamwork and collaboration.
- Integrity.
- Knowledge of data products and business rules on data products.
- Knowledge of Network and technology for data transactions.
- Revenue Assurance skills- Reconciliation, investigation and reporting (SQL/Database knowledge is mandatory).
Application Closing Date
3rd February, 2024; 07:00
How to Apply: Interested and qualified candidates should use the links below to apply: