Latest Jobs at Airtel Nigeria

Nigeria

Airtel1

Company Info

Large organization

200 + Employees

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria.

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

1). Lead, Corporate Social Responsibility

Job Identification: 329

Location: Lagos

Job type: Full-time

Job Description

  • The Lead, Corporate Social Responsibility will be responsible for developing and executing a comprehensive Corporate Social Responsibility (CSR) strategy that aligns with the Airtel Africa Foundation’s FEED pillars—Financial Inclusion, Education, Environment, and Digital Inclusion.
  • This role will also oversee the implementation of employee-driven sustainability initiatives under the Employee Volunteer Scheme.
  • The role requires a visionary leader who can deliver measurable social impact while aligning CSR objectives with the overall business strategy.

Responsibilities
Corporate Social Responsibility Strategy:

  • Assist in developing and implementing integrated CSR strategy that supports the Airtel Africa Foundation’s FEED (Financial Inclusion, Education, Environment, Digital Inclusion) pillars.
  • Align CSR objectives with the overall divisional strategy to drive meaningful impact in targeted communities.
  • Develop and Implement the Employee Volunteer Scheme activities, leveraging employee-driven sustainability initiatives to drive employee engagement.

Sustainability Planning and Execution:

  • Develop and execute a long-term, sustainable plan for CSR activities that addresses the needs of targeted communities.
  • Benchmark Airtel Nigeria’s CSR initiatives against industry best practices and competitor activities to ensure innovation and leadership.
  • Collaborate with communities to ensure their participation and ownership in CSR project implementation.
  • Develop an accepted and long-term strategic plan/set of priorities for targeted communities.

Project Management and implementation of CSR initiatives:

  • Apply best practices in project management to ensure efficient and effective implementation of CSR programs.
  • Establish and manage project timelines, budgets, and resource allocations to achieve strategic goals.
  • Ensure CSR initiatives are executed with high quality and within defined timeframes.
  • Oversee the upgrade of physical infrastructure of adopted projects.
  • Liaise with relevant stakeholders (internal and external) in the procurement process for adopted in line with established procedures.
  • Organize training programs where required.
  • Ensure project Risk Mitigation and Reporting.

Stakeholders Engagement:

  • Build and maintain strong relationships with key stakeholders, including government bodies, NGOs, community leaders, and internal teams.
  • Act as a brand ambassador to represent Airtel Nigeria in external CSR forums, partnerships, and initiatives.
  • Collaborate with cross-functional teams to ensure alignment between CSR and business objectives
  • Serve as internal resource and external representative on CSR matters.
  • Ensure compliance with National Policies
  • Act as liaison between the organization and representatives of host communities and government agencies associated with Airtel’s CSR projects and programs
  • Work with HR, Internal Communications and Employee Engagement change teams to develop communications and employee involvement plans as needed.

Monitoring and Evaluation:

  • Develop and implement metrics to monitor the effectiveness and impact of CSR initiatives.
  • Conduct regular evaluations to ensure initiatives are achieving desired outcomes and recommend improvements as necessary.
  • Provide periodic reports on CSR activities and their impact to internal and external stakeholders.
  • Develop monthly and annual reports on CSR activities.
  • Monitor competitor CSR activities and prepare peer review reports as required.

Others:

  • Monitor Employee Philanthropy Scheme Activities and implement CSR projects within contribution
  • Review project proposals, applications, respond to, and prepare recommendations to the Director Corporate Communications
  • Maintain and update a centralized database of reputable non-governmental organizations (NGOs), charitable organizations, and other key development partners.

Qualifications

  • Minimum of 8–10 years of experience in Corporate Social Responsibility or related fields, with at least 3 years in a managerial role.
  • A minimum of Second-Class Lower Degree in Social Sciences, Environmental Studies, or any other discipline
  • A master’s degree or professional certification in CSR, Sustainability, or related disciplines is an added advantage.
  • Strong understanding of CSR frameworks, including sustainability and social impact measurement.
  • Excellent project management skills, including the ability to handle multiple projects simultaneously.
  • Exceptional communication, presentation, and interpersonal skills.
  • Proven ability to build and maintain relationships with diverse stakeholders.
  • Analytical and problem-solving skills to evaluate the impact of CSR initiatives.
  • A track record of developing innovative and impactful CSR programs
  • Aware of social issues and trends globally and within sphere of responsibility
  • Negotiation skills and commercial awareness
  • Excellent writing skills
  • Team player with high personal standards and goal oriented
  • Cultural sensitivity, culturally aware and adept at working across multiple geographies
  • Passion for social development and sustainability.
  • Strategic thinker with a results-driven mindset.
  • Collaborative leader with the ability to inspire and motivate teams.
  • High ethical standards and a commitment to corporate citizenship.

Application Closing Date
3rd February, 2024; 07:00

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2). Data Assurance Analyst

Job Identification: 332
Location: Lagos
Job type: Full-time

Responsibilities
To ensure all Data and VAS traffic/CDRs are captured and billed appropriately:

  • Ensure accurate charging of data and VAS transactions, highlight and escalating incidents of wrong charging.
  • Ensure charging of data transaction occurs in set priority from allocated buckets.
  • Close monitoring of new data product to ensure billing and charge configuration aligns with standards.
  • Close monitoring of rating groups and detect cases of high data usage from free rating groups.
  • APN reconciliation. Detect APNs do not configure on the billing system.

Validations:

  • Detect incorrect tariff configured for data services.
  •  Validation of all incentive payments as it relates to Revenue |Assurance
  • Carry out validations of customer base for data, Voice and SMS bundles according to set rules
  • Validation of all queries from Customers as it pertains to Data.
  • Reconciliation of Billed transactions against value received for Data, voice and SMS products.

To block possible revenue leakage points:

  • Perform varying degrees of revenue assurance, UAT tests, and on all Data related products and services to eliminate potential revenue losses.
  • Review data subscriptions, voice and SMS bundles to ensure that they are being charged and at the approved rate.
  • Detect errors in the billing system for subscriptions
  • Monitoring adjustment on the system.

Data Revenue completeness:

  • Ensure completeness of revenue reporting on all data (GPRS) network nodes by reconciling traffic from service node against Billing node.
  •  To set up necessary controls and KPI’s to achieve Data Assurance Revenue Savings.
  • Manage all controls around subscribers Main and Dedicated accounts to ensure completeness and accuracy and identify high risk areas.
  • Close monitoring of data trend and revenue) from allocated dedicated account (Bonus and paid Usage).

Accuracy and Completeness of Subscriber Accounts:

  • Manage all controls around subscribers Main and Dedicated accounts to ensure completeness and accuracy and identify high risk areas.
  • Close monitoring of data usage (trend and revenue) from allocated dedicated account (Bonus and paid Usage).

Qualifications

  • 6+ years’ experience in Telecommunications industry (Revenue Assurance and Fraud Management Functions).
  • Bachelor of Science, MBA an added advantage.
  • Oracle 10g (SQL (DB2) for data extraction, data analysis and interpretation)
  • Project management and strong analytical skills
  • Good use of Microsoft office (Excel, Power point, Visio, Word & Access).
  • Good initiative and team spirit
  • Supervisory and leadership skills
  • Good communication, Planning & Organizing and presentation skills
  • Ability to deliver quality services under time pressure
  • Ability to excel in a very challenging environment
  • Analytical (ability to generate business insights).
  • Drive for achievements /results.
  • Problem solving.
  • Teamwork and collaboration.
  • Integrity.
  • Knowledge of data products and business rules on data products.
  • Knowledge of Network and technology for data transactions.
  • Revenue Assurance skills- Reconciliation, investigation and reporting (SQL/Database knowledge is mandatory).

Application Closing Date
3rd February, 2024; 07:00

How to Apply: Interested and qualified candidates should use the links below to apply:

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