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Company Info

Large organization

Fincra

200 + Employees

Banking

Fincra is a payment infrastructure for platforms, fintechs, and big corporations worldwide. Fincra offers payment solutions that let companies take payments safely, send rewards over the world, and expand their operations internationally.

1). Technical Account Associate

Location: Lagos

Job type: Full-time

Role Overview

  • Technical Account Associates are the people responsible for managing all the technical aspects of a company’s relationship with its clients. This entails working closely with the business and sales account management team in order to win new business and increase sales.

Responsibilities
Client Relationship Management:

  • Build and nurture strong relationships with key client stakeholders, understanding their business objectives, and acting as their trusted advisor.
  • Regularly engage with clients to assess their needs, provide updates, and identify opportunities for upselling or cross-selling additional products or services.
  • Conduct regular account reviews to ensure client satisfaction and identify areas for improvement.

Technical Support and Issue Resolution:

  • Serve as the primary point of contact for clients’ technical inquiries, troubleshooting, and issue resolution.
  • Collaborate with internal technical teams to identify and address client issues promptly and effectively.
  • Communicate status updates and resolutions to clients in a clear and timely manner.

Project Implementation and Deployment:

  • Work closely with clients to understand their technical requirements and develop implementation plans.
  • Coordinate and oversee the implementation process, ensuring successful deployment of fintech solutions.
  • Provide guidance and support to clients during the onboarding process, ensuring a smooth transition and optimal utilization of our products and services.

Product Knowledge and Training:

  • Develop an in-depth understanding of our fintech solutions, staying updated on product features, enhancements, and industry trends.
  • Conduct training sessions and workshops for clients, empowering them to effectively use and maximize the value of our products.
  • Provide ongoing support and guidance to clients, addressing their product-related questions and concerns.

Collaborative Engagement:

  • Liaise with cross-functional teams, including Sales, Product Development, and Engineering, to align client needs with internal resources and capabilities.
  • Collaborate with the Product Development team to gather client feedback, identify enhancement opportunities, and contribute to the product roadmap.
  • Participate in internal meetings and contribute to the continuous improvement of internal processes and client engagement strategies.

Qualifications and Skills

  • Bachelor’s Degree in a relevant field (e.g., Computer Science, Business Administration) or equivalent experience.
  • 5+ years experience in a technical account management or customer success role within the fintech industry is highly desirable.
  • Strong technical aptitude and ability to understand and effectively communicate complex technical concepts to non-technical stakeholders.
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
  • Proven track record of managing client relationships, exceeding customer expectations, and driving customer retention.
  • Problem-solving mindset, with the ability to analyze and resolve technical issues in a timely manner.
  • Self-motivated and proactive, with the ability to work independently and thrive in a fast-paced, dynamic environment.
  • Strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively.

Application Closing Date
Not Specified.

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2). Developer Relations Engineer

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Location: Lagos
Job type: Full-time

Role Overview

  • As a thriving Fintech company, we seek a highly skilled and motivated Developer Relations Engineer to join our team. In this role, you will play a crucial part in cultivating and nurturing our developer community while ensuring a strong relationship with our partner service providers.
  • Your main focus will be to engage, support, and empower developers working with our payment APIs, driving adoption and success within our ecosystem.

Responsibilities
Developer Community Engagement:

  • Foster and maintain strong relationships with developers using our payment APIs, ensuring their satisfaction and success.
  • Act as a primary point of contact for developer inquiries, providing prompt and practical support through various channels, including forums, email, and community platforms.
  • Organize and participate in developer meetups, conferences, and hackathons to promote our APIs, gather feedback, and foster a vibrant developer community.

Technical Enablement and Support:

  • Develop and deliver technical content, including documentation, tutorials, sample code, and best practices, to help developers integrate and utilize our payment APIs effectively.
  • Collaborate with internal teams, such as product management and engineering, to ensure developers have the necessary resources and tools for seamless integration.
  • Assist developers in troubleshooting and resolving technical issues, escalating problems as needed, and providing timely and satisfactory resolutions.

Developer Onboarding and Adoption:

  • Collaborate with the sales and business development teams to facilitate the onboarding process for new partner service providers and developers.
  • Provide guidance and assistance during integration, ensuring smooth adoption and optimal utilization of our payment APIs.
  • Proactively identify and address potential barriers to adoption, sharing feedback with internal teams to drive product enhancements and improvements.

Developer Feedback and Advocacy:

  • Gather feedback from developers, both in terms of technical requirements and product enhancements, and effectively communicate these needs to internal stakeholders.
  • Advocate for developers’ interests within the organization, championing their feedback and needs to improve the developer experience and overall API ecosystem.
  • Stay up to date with industry trends, competitor offerings, and developer preferences to drive innovation and maintain a competitive edge.

Requirements

  • Bachelor’s Degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
  • 4+ years of experience in a similar role in a Fintech.
  • Proven experience in developer relations, technical support, or API evangelism in the fintech or software industry.
  • Strong technical background and understanding of software development concepts, particularly in web and API technologies.
  • Excellent communication and interpersonal skills, with the ability to build rapport and engage effectively with developers and internal teams.
  • Customer-centric mindset with a passion for providing exceptional developer experiences and driving customer success.
  • Self-motivated and proactive with the ability to multitask, prioritize, and work independently in a fast-paced, dynamic environment.
  • Familiarity with payment systems, financial APIs, or related technologies is highly desirable.

Application Closing Date
Not Specified.

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3). Technical Account Associate

Location: Lagos
Job type: Full-time

Role Overview

  • Technical Account Associates are the people responsible for managing all the technical aspects of a company’s relationship with its clients. This entails working closely with the business and sales account management team in order to win new business and increase sales.

Responsibilities
Client Relationship Management:

  • Build and nurture strong relationships with key client stakeholders, understanding their business objectives, and acting as their trusted advisor.
  • Regularly engage with clients to assess their needs, provide updates, and identify opportunities for upselling or cross-selling additional products or services.
  • Conduct regular account reviews to ensure client satisfaction and identify areas for improvement.

Technical Support and Issue Resolution:

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  • Serve as the primary point of contact for clients’ technical inquiries, troubleshooting, and issue resolution.
  • Collaborate with internal technical teams to identify and address client issues promptly and effectively.
  • Communicate status updates and resolutions to clients in a clear and timely manner.

Project Implementation and Deployment:

  • Work closely with clients to understand their technical requirements and develop implementation plans.
  • Coordinate and oversee the implementation process, ensuring successful deployment of fintech solutions.
  • Provide guidance and support to clients during the onboarding process, ensuring a smooth transition and optimal utilization of our products and services.

Product Knowledge and Training:

  • Develop an in-depth understanding of our fintech solutions, staying updated on product features, enhancements, and industry trends.
  • Conduct training sessions and workshops for clients, empowering them to effectively use and maximize the value of our products.
  • Provide ongoing support and guidance to clients, addressing their product-related questions and concerns.

Collaborative Engagement:

  • Liaise with cross-functional teams, including Sales, Product Development, and Engineering, to align client needs with internal resources and capabilities.
  • Collaborate with the Product Development team to gather client feedback, identify enhancement opportunities, and contribute to the product roadmap.
  • Participate in internal meetings and contribute to the continuous improvement of internal processes and client engagement strategies.

Qualifications and Skills

  • Bachelor’s Degree in a relevant field (e.g., Computer Science, Business Administration) or equivalent experience.
  • 5+ years experience in a technical account management or customer success role within the fintech industry is highly desirable.
  • Strong technical aptitude and ability to understand and effectively communicate complex technical concepts to non-technical stakeholders.
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
  • Proven track record of managing client relationships, exceeding customer expectations, and driving customer retention.
  • Problem-solving mindset, with the ability to analyze and resolve technical issues in a timely manner.
  • Self-motivated and proactive, with the ability to work independently and thrive in a fast-paced, dynamic environment.
  • Strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should use the links below to apply:

Looking for the best HOST for your website? Hostinger is the BEST. Try It NOW!
Looking for the best HOST for your website? Hostinger is the BEST. Try It NOW!

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