Company Info
Mastercard Foundation is a global foundation based across four hubs in Kigali, Rwanda, Nairobi, Kenya, Accra, Ghana and Toronto, Canada.
Mastercard Foundation is a global foundation based across four hubs in Kigali, Rwanda, Nairobi, Kenya, Accra, Ghana and Toronto, Canada. Our programs promote financial inclusion and advance education and learning in Africa, primarily for young people, and in Canada for Indigenous youth. The Foundation was established in 2006 through the generosity of Mastercard when it became a public company. From inception, the Foundation was designed to be a separate entity and independent from Mastercard. Our policies, operations, and funding decisions are made by our President and Board of Directors.
1). Head, Content Management
Job ID: JR-0000000307
Location: Nigeria
The Opportunity
- Reporting to the Director, Knowledge Management, the Head, Content Management (12-Month Contract) will lead the development, optimization, and continuous improvement of the Mastercard Foundation’s Enterprise Content Management (ECM) systems, with a strong focus on SharePoint Modern. In this role, you will join a mission-driven Foundation, working alongside a multidisciplinary team at the forefront of knowledge management, digital transformation, and social impact.
- The ideal candidate is a seasoned leader in enterprise content management, with deep expertise in SharePoint administration and information architecture. In this pivotal role, you will be responsible for driving content and records management strategy and execution, including governance, taxonomy, search optimization, and translating business needs into effective, user-friendly digital environments.
Ways You Can Contribute
- Provide strategic and hands-on leadership in the administration and optimization of SharePoint and related Microsoft 365 platforms, including site architecture, permission structures, metadata, and content types.
- Lead the design and implementation of scalable, secure, and user-friendly enterprise content management (ECM) solutions.
- Develop and enforce taxonomy, metadata standards, and search optimization practices, leveraging SharePoint’s term store and enterprise search capabilities.
- Partner with IT, Cybersecurity, and other stakeholders to ensure strong governance, compliance, and privacy frameworks across ECM initiatives.
- Oversee content migration, site modernization, and the rollout of new SharePoint features and integrations.
- Champion change management, training, and capability-building to drive ECM and SharePoint adoption across the Foundation.
- Translate business needs into technical and information architecture requirements; review and approve related design decisions.
- Guide continuous ECM improvements informed by user feedback, analytics, and emerging best practices.
- Manage vendor relationships to ensure the successful delivery and enhancement of ECM and SharePoint services.
- Oversee the Foundation’s Records Management Program, including use of Microsoft Purview for retention and archiving.
Who You Are
- Bachelor’s Degree in Knowledge Management, Information or Library Science, Computer Science, or related field.
- 7+ years of progressive experience in enterprise content management, with demonstrated, hands-on expertise as a SharePoint administrator (including SharePoint Online/Modern).
- Relevant certifications in SharePoint, Microsoft 365, Information Architecture, or Project Management are a strong asset.
- Proven experience designing, building, and optimizing SharePoint site architectures, modern pages, content types, permission models, and metadata strategies.
- Advanced knowledge of information architecture, taxonomy development, term store management, and federated search within the Microsoft 365 ecosystem.
- Strong understanding of governance, compliance, security, and change management practices as applied to SharePoint and ECM platforms.
- Track record of leading and developing high-performing technical and functional teams, including cross-functional and remote staff.
- Excellent communication and stakeholder engagement skills; able to translate business needs into robust digital solutions.
- Strategic, adaptable, and service-oriented, with a deep commitment to knowledge equity and the mission of the Foundation.
- Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
- Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplifies the Foundation’s values.
- Demonstrate a commitment to Mastercard Foundation’s values and vision.
Application Closing Date
5th August, 2025.
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2). Consultant, Knowledge Management
Job Requisition ID: JR-0000000296
Location: Lagos, Nigeria
Job type: Full-time
Job Description
- Reporting to the Director, Knowledge Management, the Consultant, Knowledge Management will play a pivotal role in strengthening the Foundation’s knowledge-sharing culture, collaboration practices, and organizational effectiveness.
- The Consultant will lead the implementation of key initiatives including operationalizing knowledge services, enhancing intake processes, launching a Knowledge Management Centre of Excellence, and establishing a Community of Practice.
- The role involves close collaboration with the Knowledge Services Partner based in Nairobi, Kenya, and the Director, Knowledge Management, based in Toronto, Canada. As such, flexibility to work across time zones is essential.
Responsibilities
Ways You Can Contribute:
- Optimize the Knowledge Services intake process to ensure seamless handling of requests and timely, high-quality service delivery.
- Support the launch of the Knowledge Management Centre of Excellence, positioning it as a central resource for Knowledge Management practices, templates, and processes.
- Lead the development and launch of the Knowledge Management Community of Practice, collaborating with Knowledge Management champions across the Foundation.
- Facilitate employee engagement, training, and onboarding activities related to Knowledge Management tools and resources to promote adoption and effective use.
- Monitor and optimize Knowledge Management processes post-launch, using data, feedback, and user experience insights to drive continuous improvement.
- Collaborate cross-functionally with Foundation teams to align Knowledge Management practices with organizational goals and priorities.
- Support additional priority Knowledge Management service initiatives as they emerge.
Requirements
Who You Are:
- Minimum of seven (7+) years’ progressive experience in knowledge management, content management, or learning and development.
- Expertise in knowledge-sharing platforms, process improvement, and designing and facilitating Communities of Practice.
- Strong project management and stakeholder engagement skills, with the ability to navigate complex and matrixed organizations.
- Proven ability to work independently and collaboratively in a fast-paced, multicultural environment.
- Proficient with knowledge management tools and platforms including SharePoint, Microsoft Viva Engage, Microsoft Sway, and the broader Microsoft Office Suite.
- Demonstrated commitment to learning, innovation, and systems thinking.
- Professional maturity, cross-cultural sensitivity, and integrity are essential.
- Flexibility and experience working across different time zones and with global teams is an asset.
Application Closing Date
29th July, 2025.
How to Apply: Interested and qualified candidates should use the links below to apply:
