Company Info
Paystack is a technology company solving payments problems for ambitious businesses. Paystack's mission is to help merchants in Africa get paid by anyone, anywhere in the world.
Paystack is a technology company solving payments problems for ambitious businesses. Paystack’s mission is to help merchants in Africa get paid by anyone, anywhere in the world. Over 9,000 of some of the best businesses in Nigeria use Paystack’s modern payments gateway, including MTN, Taxify, Domino’s Pizza, Smile Communications, Opera, God is Good Motors, Axa Mansard Insurance, and many others.
1). Media Producer
Location: Lagos
About the Role
- We’re hiring a Lagos based Media Producer to help us bring Paystack’s story to life through compelling video, photography, and multimedia content.
- This is a hands-on, fast-paced creative role.
- You’ll shoot and edit original videos, from testimonials and ads to explainers and mini-docs, and help build the library of media assets we use to tell our story across digital platforms.
- You’ll also collaborate with external editors, producers, and photographers to scale our creative output, and contribute to broader storytelling efforts across Paystack’s social and marketing channels.
Responsibilities
- Plan, shoot, and edit original video content, including product explainers, social ads, testimonials, lifestyle content, and mini-documentaries for Paystack.
- Produce and adapt video ads for specific platforms (Instagram, TV, TikTok, YouTube, Twitter), with tailored formats, visuals, and CTAs.
- Capture and edit photos and short videos for our social channels and blog.
- Create simple explainers and walkthroughs to help users understand and onboard onto Paystack.
- Manage our digital media library, ensuring all video/photo/audio assets are cataloged and easy to retrieve.
- Coordinate with freelance media professionals, including editors and videographers, to deliver polished assets quickly and consistently.
- Support logistics for Paystack events and shoots, including RSVP setup, livestream coordination, and AV support.
- Assist with light podcast production, when needed.
- Contribute to our social media calendar by developing creative content ideas in collaboration with the Brand Storytelling team.
Requirements
- Can shoot and edit high-quality video and photo content using a DSLR camera
- Are proficient with Adobe Creative Suite — especially Premiere Pro, Lightroom, and Photoshop
- Have a strong eye (and ear) for compelling stories and can find ways to turn everyday moments into creative content
- Are an excellent communicator, able to explain complex ideas simply and clearly
- Are detail-oriented and deadline-driven
- Are comfortable interacting with people and helping them feel confident on camera
- Can take initiative — pitching ideas, chasing stories, and capturing moments without needing step-by-step instructions
- Are flexible and resourceful — able to adapt when things don’t go as planned.
Bonus points if you:
- Have experience with lighting setups, color grading, and sound design
- Know your way around After Effects or other motion graphics tools
- Have worked in fast-moving startup environments
- Are curious about new formats, new tools, and the future of storytelling in tech.
Application Closing Date
Not Specified.
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2). Business Development Partner
Location: Lagos
About the Role
- Paystack works with some of the most ambitious and innovative businesses on the continent, and we don’t just help them accept payments. We help them grow. The Business Development Partner (BDP) role sits at the heart of that mission.
- As a BDP, you’ll be at the frontline of Paystack’s growth engine. You’ll source and close new business, build enduring relationships with founders and business leaders, and help your portfolio of merchants unlock the full value of our platform, whether they’re a fast-scaling fintech or a beloved local retail brand. You’ll be assigned to a specific vertical (such as fintech, insurance, health, education, e-commerce, healthcare, airlines, etc.), and you’ll take full ownership of growth and retention within that space.
- But this isn’t a typical sales role. BDPs at Paystack are trusted advisors to their merchants. You’ll be in the room for the strategic decisions that define how a business moves. You’ll analyse payments performance, spot drop-offs or failure points, and drive changes that boost revenue or reduce churn. You’ll champion your merchants internally and make sure Paystack is building what matters most to them.
- To thrive in this role, you’ll need to close deals with confidence, build trust fast, and operate like an owner, constantly pushing for better outcomes for your merchants and your team. The best BDPs are endlessly curious about sectors, business models, customer behavior, and product potential. They can think long-term while acting fast. And they’re deeply motivated by the impact of helping African businesses succeed.
- This is a fast-paced, externally facing role that blends sales, growth strategy, product thinking, and relationship management. You’ll work cross-functionally with some of the smartest people in the company, from product to engineering to risk, all in service of building the payments infrastructure that powers modern African commerce.
- Looking for full ownership and a front-row seat to African commerce? Let’s talk.
What You’ll Be Doing
- Pipeline development: Actively identify, qualify, and prioritize leads within your assigned vertical. Use a combination of outbound sourcing, referrals, and market research to build a strong pipeline of high-quality opportunities.
- Merchant pitching & deal closure: Drive end-to-end deal cycles from first contact through needs assessment, pitching, solution design, and final onboarding.
- Portfolio management: Manage a portfolio of active merchants within your vertical. Understand their business deeply, identify opportunities for growth, and act as their internal advocate at Paystack.
- Strategic account growth: Identify upsell and cross-sell opportunities by aligning merchant goals with the full range of Paystack’s offerings.
- Data-driven insights: Analyze internal datasets and merchant performance to surface actionable insights. Translate payment trends into growth recommendations for both internal product teams and external stakeholders.
- Cross-functional collaboration: Partner closely with Product, Engineering, Risk & Compliance, and Support teams to unblock merchant challenges and shape Paystack’s roadmap through on-the-ground insights.
- Thought leadership & vertical expertise: Become a domain expert within your vertical. Share insights with peers, speak at industry events, and represent Paystack in strategic conversations.
Requirements
What We’re Looking For:
- You have experience in business development, consulting, account management, or strategy, ideally in a tech-enabled, high-growth environment.
- You have strong commercial acumen and a bias for execution. You understand business drivers and are comfortable owning a commercial target.
- You’re a natural communicator, whether in a pitch, a written brief, or a boardroom negotiation.
- You’re curious and resourceful. You don’t wait to be told what to do; you proactively find answers and unlock opportunities.
- You enjoy understanding how things work. You’ll go deep into Paystack’s tools and APIs to help merchants get the most from our platform.
- You care deeply about customers. You’re not just solving for the sale, you’re invested in helping businesses succeed over the long term.
- You’re organized, coachable, and able to manage multiple priorities without dropping the ball.
While this is NOT strictly required, it would be a plus if you:
- have prior experience in payments, SaaS, or financial services
- are familiar with CRM tools (e.g., Salesforce, PipeDrive) and data analysis tools (e.g. Excel)
- have experience working with merchants across different sectors or in a sales/client-facing capacity
- are comfortable with analysing large amounts of data.
Application Closing Date
Not Specified.
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3). Compliance Operations Lead
Location: Lagos
Employment Type: Full Time
About the Role
- Paystack is seeking an innovative and forward-thinking Compliance Operations Lead to join our Risk and Compliance team.
- In this role, you will manage and optimize the daily operations of our operational compliance teams (incl. disputes, fraud, reviews), which play a crucial role in supporting in-house programs such as AML/KYC/CFT compliance, financial crime compliance, and card network compliance.
- The team’s primary focus is mitigating fraud, anti-money laundering, and card network compliance risks.
- As the Compliance Operations Lead, you will oversee the implementation, and maintenance of operational processes and controls, ensuring adherence to regulatory requirements across partner organizations and jurisdictions.
- You’ll bring a strong background in compliance operations, a sharp focus on operational efficiency, and a collaborative mindset to work closely with cross-functional teams and achieve compliance objectives.
- This role reports to the Head of Risk & Compliance at Paystack and is based in one of our operating markets: Nigeria, Ghana, South Africa, or Kenya.
What you’ll be doing
Financial Crimes Operations Management:
- Lead the execution of AML transaction monitoring, disputes and fraud management processes to identify, investigate, and report suspicious activities.
- Optimize compliance systems to meet regulatory standards and improve efficiency in detecting and addressing risks.
- Develop and enhance fraud management strategies, balancing risk reduction with a seamless customer experience.
- Manage complex fraud investigations, coordinate with law enforcement when needed, and oversee transaction disputes to ensure timely, compliant resolutions.
Customer Due Diligence:
- Oversee customer onboarding, due diligence, and periodic reviews to ensure compliance with regulatory and policy requirements.
- Ensure KYC documents and data are thoroughly validated to meet compliance standards.
Card Network Compliance Management:
- Lead compliance efforts with major card networks, ensuring alignment with standards from Visa, MasterCard, and others.
- Stay informed on card network rules, advising stakeholders on updates and ensuring timely implementation of changes.
- Investigate compliance incidents, take corrective actions, and report findings to senior management and regulators.
- Ensure third-party providers adhere to card network compliance requirements.
- Serve as the primary contact for card network compliance inquiries and maintain effective communication with stakeholders.
Process Optimization:
- Identify opportunities to enhance compliance operations (e.g., transaction monitoring, KYC, fraud) through automation and streamlined workflows.
- Stay current on emerging technologies and best practices, integrating them into the compliance program.
Cross functional Collaboration:
- Support compliance with key regulations, including KYC, AML, and other requirements, while providing guidance on regulatory changes.
- Assist with internal and external audits, preparing documentation and responding to inquiries.
Reporting & Analytics:
- Prepare and present performance reports, highlighting key metrics and areas for improvement.
- Track compliance incidents, recommend corrective actions, and maintain up-to-date documentation.
Team Leadership & Collaboration:
- Lead and mentor a team of compliance specialists across 4 operational units, fostering a collaborative and efficient working environment.
- Partner with regulators, auditors, and third-party providers to ensure compliance and alignment with business goals.
Required Experience
- 9+ years of KYC/AML compliance operation or financial crimes experience
- Strong understanding of payment systems, chargeback rules, and regulations (e.g., Visa/Mastercard chargeback guidelines, PSD2, etc.).
- Relevant experience in fraud prevention, fraud risk management and building/managing fraud management teams
- Experience in transaction disputes, chargeback management, fraud prevention, or a related area within fintech, banking, or payment processing industries.
- Strong familiarity with card network rules (Visa, MasterCard, American Express, etc.), PCI-DSS, EMV standards, and other industry best practices.
- Strong leadership skills with the ability to motivate and develop a team.
- Strong track record of ownership and collaborating across teams
- Sound business judgment, proven ability to influence others, strong analytical skills
- Willingness to travel across Africa.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply:
