Company Info
Large organization
200 + Employees
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
1). Manager, Relationship (ACB)
Location: Nigeria
Job Summary
- To effectively resolve customer complaints and complex queries.
- Ensuring a consistent and positive brand experience for Africa China Banking clients. This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.
Qualifications
- BSc in Social Science or related field.
- Master’s and Professional certifications can be an added advantage.
Experience:
- 1- 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
- Understanding of Stanbic IBTC’s products and services.
- Mandarin speaking.
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
Technical Competencies:
- Banking Process & Procedures
- Customer Understanding (Consumer Banking)
- Product Knowledge (Consumer Banking)
- Active Listening
- Query Resolution.
Application Closing Date
Not Specified.
===
===
2). Banker, Personal
Job Ref ID: 80414288A-0001
Location: Minna, Niger
Job type: Full-time
Job Description
- Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.
- Provide an efficient personal banking service and support to a portfolio of branch-based clients across the gold, silver and blue segments.
- Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling.
- Provide customers at the branch with basic day-to-day services.
Key responsibilities
- Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities.
- Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective
- Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
- Ensure that customers are appropriately educated regarding the value of using self-service channels (Internet Banking, ATMs & Mobile Banking) to empower customers and minimise adhoc service requests.
- Assist with migration to facilitate the migration of customers to self-service channels where appropriate.
Qualifications
- Minimum of a B.Sc / B.A / B.Tech in any course.
Experience:
- 0-2 years banking experience, preferably interfacing with customers.
- Strong relationship management background.
- Experienced in upholding the highest levels of service.
- Experience in completing credit applications successfully.
Additional Information:
Behavioural Competencies:
- Checking Things
- Convincing People
- Developing Expertise
- Establishing Rapport
- Following Procedures
- Team Working
- Thinking Positively.
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding ( Consumer Banking)
- Product Knowledge (Consumer Banking).
Application Closing Date
Not Specified.
===
===
3). Officer, Reconciliations
Job ID: 80441946A-0001
Locations: Victoria Island, Lagos
Employment Type: Full-time
Job Description
- The Reconciliation Officer is responsible for preparing reconciliations, accurately matching items, saving and documenting all source documents, investigating outstanding items, resolving and clearing all outstanding items within the defined risk based timelines.
- The Officer is expected to execute all transactions with high level of integrity and ethical standards, as well as execute in an effective and efficient manner to enable customer satisfaction.
Qualifications
- First Degree in Accounting or any social science related discipline
- 2 – 3 years post-NYSC experience
- Experience in a financial services is an added advantage
- Experience in transaction processing workflow and control processes, and general knowledge of asset management matters
Additional Information
Behavioural Competencies:
- Completing tasks
- Following procedures
- Taking Actions
- Checking Details
- Documenting Facts
- Embracing Change
Technical Competencies:
- Resolution Processing
- Client Engagement
- Data Management (Administration)
- Financial Systems Administration
- Product and Services Knowledge
- Reconciling Financial Records.
Application Closing Date
Not Specified.
===
===
4). Officer, Redemptions
Job Ref ID: 80441947A-0001
Location: Victoria Island, Lagos
Job Type: Full-time
Job Description
- To process and fulfil all withdrawal requests submitted by clients across the various funds managed by Stanbic IBTC Asset Management Limited.
- Posting redemption request to core application for withdrawal and follow through the settlement process.
- Daily review and resolution outstanding Reconciliations items and Keeping proper records and tracking of outstanding redemptions.
Qualifications
- B.Sc in a related discipline
- 2 – 3 years post-NYSC experience
- Professional certification (ACA/ACCA) is an added advantage
Additional Information
Behavioural Competencies:
- Generating Ideas
- Making Decisions
- Embracing Change
- Establishing Rapport
- Following Procedures
- Team Working
- Thinking Positively
Technical Competencies:
- Financial Systems Administration
- Product and Services Knowledge
- Product Knowledge (Consumer Banking)
- Product Related Systems (Consumer Banking)
- Reconciling Financial Records
- Risk Identification
- Risk Management.
Application Closing Date
Not Specified.
===
===
5). Officer, Collections
Job Ref ID: 80441948A-0001
Location: Victoria Island, Lagos
Job Type: Full-time
Job Description
- Collection Officer is in charge of receiving inflows made by clients into our various mutual fund accounts and ensuring that client inflows are applied within the agreed timelines.
- He/she is responsible for engagement with custodians for the execution of returns transactions within the SLA.
- Daily processing of returns for transactions below the approved threshold and unconfirmed inflows with vague narration.
Qualifications
- B.Sc in a related discipline
- 2 – 3 years post-NYSC experience
- Experience in transaction processing workflow and control processes, and general knowledge of asset management matters
Additional Information
Behavioural Competencies:
- Articulating Information
- Challenging Ideas
- Checking Things
- Developing Expertise
- Documenting Facts
- Embracing Change
Technical Competencies:
- Banking Process & Procedures
- Client Knowledge
- Financial Systems Administration
- Product and Services Knowledge
- Risk Identification
- Risk Management.
Application Closing Date
Not Specified.
===
===
6). Officer, Settlements
Job Ref ID: 80441949A-0001
Location: Victoria Island, Lagos
Job Type: Full-time
Job Description
- The Settlement Officer is responsible for ensuring the timely and accurate processing of financial transactions, including payments, fund transfers, settlements, and reconciliations.
- The ideal candidate will have a strong understanding of financial instruments, settlement cycles, and regulatory requirements within the asset management industry.
- This role involves working closely with internal teams, custodians, financial institutions, and counterparties to maintain efficient cash flow management while ensuring compliance with regulatory and operational guidelines.
- This position requires expertise in payment execution, fund transfers, reconciliation, and regulatory compliance, ensuring seamless financial operations and mitigating risks in transactions
Qualifications
- B.Sc in related discipline.
- 2 – 3 years post-NYSC experience.
- Professional certification (ICAN,ACCA) is an added advantage.
Additional Information
Behavioural Competencies:
- Managing Tasks
- Meeting Timescales
- Pursuing Goals
- Showing Composure
- Team Working
- Thinking Positively
- Upholding Standards
- Valuing Individuals
Technical Competencies:
- Financial Accounting
- Financial and Accounting Control
- Financial Systems Administration
- Product and Services Knowledge
- Product Knowledge (Consumer Banking)
- Product Related Systems (Consumer Banking)
- Reconciling Financial Records
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply:
