Company Info
Large organization
200 + Employees
Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.
Wema Bank Plc – Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.
1). Commercial Relationship Management Officer
Location: Yenagoa, Bayelsa
Employment Type: Full-time
Job Details
Sales management:
- Execute branch retail and commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
- Strong communication and interpersonal skills and the ability to build and maintain relationships.
- To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
- To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
- Manages and maintains current commercial business relationships and seek new accounts through sales.
- Giving sales presentations to a range of prospective customers and engage in frequent storm
- Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
- Effectively convert service recovery to business opportunities and sustain client loyalty.
- Visiting clients and potential customers to evaluate needs or promote products and services.
- Coordinating sales efforts with marketing programs
Risk management:
- Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
- Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
- Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
- Ensure all documentation is valid and complete in assigned portfolio.
- Adhering to the Bank’s policies and procedures
Financial management:
- Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
- Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
- Analyze financial statements of new customer and evaluate all loan documents.
- Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
- Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
- Negotiating all contracts with prospective customers
- Answering customer questions about credit terms, products, prices and availability
Customer service:
- Deliver and always maintain customer service standards, for improved service delivery.
- Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
- Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
- Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
- Consistent and frequent communication with client, providing complete, concise portfolio valuations and guidance.
- Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
- Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
- Advice customers on financial services
- Handles customer complaints and solves problems.
- Engaging customers on banking products and services
- Approach and sign on new customers
People management:
- Collaborate with peers in the branch to ensure effective support and service delivery.
- Contribute to developing a positive and proactive culture, including meeting all safety and wellbeing compliance requirements.
- Role model and live the Bank’s values while adhering to all corporate HR policies.
- Exhibit Good leadership skills.
Qualifications and Skills
Below are the qualifications required to work as a Commercial, RMO
- Education: Minimum of a First Degree in Any Discipline. Additional Qualification will be an Added Advantage
- Specialized knowledge: Minimum of 2 – 8 years cognate experience
- Professional Certification: CIBN
- Experience: Sales and Marketing
- Digitally Savvy
- Superb interpersonal skills.
- Good communication skills
- A commitment to excellent customer service
- Strategic thinking and ability to analyze and solve problems quickly.
- Ability to work well with others and lead a team.
Application Closing Date
15th March, 2025
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2). Commercial Relationship Management Officer
Locations: Asaba & Warri – Delta
Employment Type: Full-time
Job Details
Sales management:
- Execute branch retail and commercial sales strategy reflective of the local market conditions to ensure that sales targets are met.
- This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
- Strong communication and interpersonal skills and the ability to build and maintain relationships.
- To focus on driving customer acquisition and growing volumes in the commercial business in the Bank through opening of different types of accounts.
- To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
- Manages and maintains current commercial business relationships and seeks new accounts through sales.
- Giving sales presentations to a range of prospective customers and engaging in frequent storm
- Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
- Effectively convert service recovery to business opportunities and sustain client loyalty.
- Visiting clients and potential customers to evaluate needs or promote products and services.
- Coordinating sales efforts with marketing programs
Risk management:
- Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
- Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks/losses.
- Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
- Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the bank’s policies and procedures.
- Ensure all documentation is valid and complete inthe assigned portfolio.
- Adhering to the Bank’s policies and procedures
Financial management:
- Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
- Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
- Analyze financial statements of new customer and evaluate all loan documents.
- Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
- Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
- Negotiating all contracts with prospective customers
- Answering customer questions about credit terms, products, prices and availability
Customer service:
- Deliver and always maintain customer service standards for improved service delivery.
- Log customers’ complaints through the customer query register, identifying the root causes and addressing them at sthe ource to prevent recurrence.
- Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
- Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
- Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
- Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
- Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
- Advice customers on financial services
- Handles customer complaints and solve problems.
- Engaging customers on banking products and services
- Approach and sign on new customers
People management:
- Collaborate with peers in the branch to ensure effective support and service delivery.
- Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
- Role model and live the Bank’s values while adhering to all corporate HR policies.
- Exhibit Good leadership skill.
Qualification and Skills
Below are the qualifications required to work as a Commercial, RMO
- Education: Minimum of a First Degree in Any Discipline. Additional Qualification will be an Added Advantage
- Specialized knowledge: Minimum of 2 – 8 years cognate experience
- Professional Certification: CIBN
- Experience: Sales and Marketing
- Digitally Savvy
- Superb interpersonal skills.
- Good communication skills
- A commitment to excellent customer service
- Strategic thinking and ability to analyze and solve problems quickly.
- Ability to work well with others and lead a team.
Application Closing Date
15th March, 2025.
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3. Commercial Relationship Management Officer
Location: Benin, Edo
Employment Type: Full-time
Job Summary
- The Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
- To observe the competition to see what strategies are being used in order to stay ahead of the competition.
Job Details
Sales management:
- Execute branch retail and commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
- Strong communication and interpersonal skills and the ability to build and maintain relationships.
- To focus on driving customer acquisition and growing volumes in the commercial business in the Bank through opening of different types of accounts.
- To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
- Manages and maintains current commercial business relationships and seeks new accounts through sales.
- Giving sales presentations to a range of prospective customers and engaging in frequent storm
- Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
- Effectively convert service recovery to business opportunities and sustain client loyalty.
- Visiting clients and potential customers to evaluate needs or promote products and services.
- Coordinating sales efforts with marketing programs
Risk management:
- Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
- Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks/losses.
- Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
- Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the bank’s policies and procedures.
- Ensure all documentation is valid and complete inthe assigned portfolio.
- Adhering to the Bank’s policies and procedures
Financial management:
- Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
- Perform prequalification assessment and analysis of financial condition and risk of financing requests within the framework of Bank credit culture and current economic and industry trends.
- Analyze financial statements of new customers and evaluate all loan documents.
- Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
- Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
- Negotiating all contracts with prospective customers
- Answering customer questions about credit terms, products, prices and availability
Customer service:
- Deliver and always maintain customer service standards for improved service delivery.
- Log customers’ complaints through the customer query register, identifying the root causes and addressing them at the source to prevent recurrence.
- Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
- Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
- Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
- Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
- Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
- Advice customers on financial services
- Handles customer complaints and solve problems.
- Engaging customers on banking products and services
- Approach and sign on new customers
People management:
- Collaborate with peers in the branch to ensure effective support and service delivery.
- Contribute to developing a positive and proactive culture, including meeting all safety and well-being compliance requirements.
- Role model and live the Bank’s values while adhering to all corporate HR policies.
- Exhibit Good leadership skills.
Qualifications and Skills
Below are the qualifications required to work as a Commercial, RMO
- Education: Minimum of a First Degree in Any Discipline. Additional Qualification will be an Added Advantage
- Specialized knowledge: Minimum of 2 – 8 years cognate experience
- Professional Certification: CIBN
- Experience: Sales and Marketing
- Digitally Savvy
- Superb interpersonal skills.
- Good communication skills
- A commitment to excellent customer service
- Strategic thinking and ability to analyze and solve problems quickly.
- Ability to work well with others and lead a team.
Benefits
- Parental Leave (Paternity and Maternity)
- Year-End Bonus (13th month)
- Company Events
- Competitive Pay
- Leave Allowance.
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4). SARA Program Manager
Location: Lagos
- Role Owner is expected to create avenues to build a thriving online presence for the SARA community and all our social media platforms.
Job Details
- A successful SARA Community Manager should fulfill the following duties and responsibilities:
Community Engagement & Activation
- Develop and execute strategies to foster an active, supportive, and vibrant community, both online and offline.
- Organize and manage events, webinars, and discussions to drive engagement and interaction among members.
- Respond promptly to community inquiries, comments, and feedback, ensuring high levels of responsiveness.
Content Creation & Management
- Create and curate compelling, informative, and inspiring content for the SARA initiative, community and social media platforms, including articles, posts, videos, and infographics.
- Manage the content calendar to ensure consistent and timely delivery of materials aligned with SARA’s mission.
- Collaborate with the SARA team and marketing teams to brainstorm ideas and maintain cohesive messaging across platforms.
Social Media Oversight
- Strategically oversee SARA community’s social media accounts (Facebook, Instagram, Twitter, LinkedIn, YouTube, etc.) in collaboration with the Bank’s content and marketing team.
- Monitor and analyze social media performance metrics to optimize engagement strategies.
- Leverage trends, hashtags, and opportunities to maximize reach and visibility.
- Implement strategies to grow the social media community to a minimum of one million followers within a year.
Community Growth & Outreach
- Work with the Community Manager to Design and implement growth strategies to expand the SARA community both online and offline.
- Build partnerships with influencers, brands, and organizations aligned with SARA’s vision to enhance awareness and membership.
- Create targeted campaigns to onboard new members and ensure retention of existing ones.
Member Experience & Feedback
- Conduct surveys, polls, and feedback sessions to understand community needs and improve user experience.
- Analyze insights and feedback to refine community initiatives and platform enhancements.
- Provide personalized support to members, ensuring a welcoming and inclusive environment.
Reporting & Analytics
- Track and report key performance metrics related to community engagement, growth, and social media impact.
- Prepare weekly and monthly reports highlighting activities, successes, challenges, and recommendations.
- Utilize data-driven insights to refine strategies and improve outcomes.
Collaboration & Strategy
- Work closely with the SARA by WEMA team to align initiatives with the broader mission of empowering women.
- Participate in strategic planning sessions to identify opportunities for community growth and engagement.
- Stay informed on industry trends, best practices, and emerging platforms to keep the community innovative and relevant.
Requirements
- The Program Manager is expected to possess the following:
- BSc. Holder with min 5years Experience as a community manager
- Proven experience in Community Management, Social Media Management, or related fields.
- Strong skills in content creation, including developing engaging and dynamic digital content.
- Excellent communication and interpersonal skills to inspire and connect with a diverse audience.
- Proficiency in data analysis and reporting to measure and evaluate engagement metrics.
- Collaborative mindset and ability to adapt to evolving priorities in a dynamic environment.
PROFESSIONAL COMPETENCIES
- Presentation Skills
- Community Management
- Data Analysis
- Reporting
- Customer Need Identification
- Policy Formulation and Implementation
- Social Media Management
- Content Creation
- Problem-Solving and Conflict Resolution
- Interpersonal and Communication Skills
- Strategic Planning and Execution
- Digital Marketing and SEO Skills
- Project Management
- Networking and Partnership Development
- Trend Analysis and Market Research
- Email Marketing and Campaign Management
- Customer Feedback Analysis and Implementation
Benefits
- Healthcare – We have a comprehensive medical coverage to ensure you, and your loved ones stay healthy.
- Parental Leave (Paternity & Maternity) – Paid leave to support new parents, allowing them time to bond with their newborns.
- Year-End Bonus (13th Month) – As a Knight there is an opportunity for you to enjoy an additional allowance as a reward for your dedication and hard work.
- Company Events – At Wema Bank we engage in team-building activities, networking opportunities, and celebrations that foster a strong workplace culture.
- Competitive Pay – Attractive salary packages that reflect your skills, experience, and contributions.
- Leave Allowance – Financial support when you take your well-deserved time off.
- Profit Sharing – A share in the bank’s success, ensuring you as an employe benefit from the company’s growth.
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5). Relationship Management Officer (ABO – DM)
Location: Nigeria
Job Summary
- The Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers. To observe the competition to see what strategies are being used in order to stay ahead of the competition.
Job Details
- Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
- Strong communication and interpersonal skills and the ability to build and maintain relationships.
- To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
- To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
- Manages and maintains current commercial business relationships and seek new accounts through sales.
- Giving sales presentations to a range of prospective customers and engage in frequent storm
- Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
- Effectively convert service recovery to business opportunities and sustain client loyalty.
- Visiting clients and potential customers to evaluate needs or promote products and services.
- Coordinating sales efforts with marketing programs
Risk management:
- Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
- Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
- Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
- Ensure all documentation is valid and complete in assigned portfolio.
- Adhering to the Bank’s policies and procedures
Financial management:
- Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
- Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
- Analyze financial statements of new customer and evaluate all loan documents.
- Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
- Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
- Negotiating all contracts with prospective customers
- Answering customer questions about credit terms, products, prices and availability
Customer service:
- Deliver and always maintain customer service standards, for improved service delivery.
- Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
- Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
- Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
- Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
- Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
- Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
- Advice customers on financial services
- Handles customer complaints and solve problems.
- Engaging customers on banking products and services
- Approach and sign on new customers
People management:
- Collaborate with peers in the branch to ensure effective support and service delivery.
- Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
- Role model and live the Bank’s values while adhering to all corporate HR policies.
- Exhibit Good leadership skill.
Requirements
- Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
- Specialized knowledge: Minimum of 5 – 10 years cognate experience
- Professional Certification: CIBN
- Experience: Sales and Marketing
- Digitally Savvy
- Superb interpersonal skills
- Good communication skills
- A commitment to excellent customer service
- Strategic thinking and ability to analyze and solve problems quickly
- Ability to work well with others and lead a team
Benefits
- Healthcare – We have a comprehensive medical coverage to ensure you, and your loved ones stay healthy.
- Parental Leave (Paternity & Maternity) – Paid leave to support new parents, allowing them time to bond with their newborns.
- Year-End Bonus (13th Month) – As a Knight there is an opportunity for you to enjoy an additional allowance as a reward for your dedication and hard work.
- Company Events – At Wema Bank we engage in team-building activities, networking opportunities, and celebrations that foster a strong workplace culture.
- Competitive Pay – Attractive salary packages that reflect your skills, experience, and contributions.
- Leave Allowance – Financial support when you take your well-deserved time off.
- Profit Sharing – A share in the bank’s success, ensuring you as an employe benefit from the company’s growth.
Application Closing Date
15th March, 2025.
How to Apply: Interested and qualified candidates should Click Here to apply online