Company Info
Large organization
200 + Employees
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria.
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
1). Sales Order Processing Executive
Job Identification: 295
Location: Lagos
Job type: Full-time
Responsibilities
Channels engagement and feedback to improve on customer satisfaction and increase the Sales Primary revenue:
- Channels engagement on Purchase Trends and achievement to meet milestone target, Swift submission of monthly Certificate and ensure feedback to stakeholders on incentive and Quick response to all Channels Query. Trade visit at a regular interval.
Achievement of sales and revenue target through timely processing of all Channel Partner Purchase Orders:
- Excellent timely Processing of all Channels Purchase orders within the agreed TAT with channel partner satisfaction to ensure 100% accuracy and timeliness. Liaising with all stakeholders to ensure smooth flow of end to end ordering process, resolving any issues within the agree SLA.
Availability of PIN (E-PIN & RCV) on the system and Regional warehouses, to achieve AOP Primary sales target at the end of the financial year Availability of PIN (E-PIN & RCV) on the system and Regional warehouses, to achieve AOP Primary sales target at the end of the financial year Ensure Swift processing of all the Voucher PIN deactivation request from trade within the stipulated SLA to ensure there is no revenue loss and also ensure speedy activation of all PINs request from all the Channels across the country:
- Ensure Activations of the voucher PINS from all the Channels are processed promptly and confirmed active within SLA in order to increase turnaround time and also meet primary sales target. Monitor and resolve all Voucher activation issues. Ensure Swift deactivation of reported stolen or compromised PIN within the stipulated SLA subject to smooth running of the applications and receipt of correct serial details to curb revenue losses by the Channels and to uphold the good image of the company.
Query Resolution of all issues as it relates to Vouchers and e-PIN:
- Timely resolution, and quick escalation (where necessary) of all daily queries with respect to all recharge cards (e.g. Inactive cards, also Liaise with Customer Service Delivery Team to resolve all the call Centers issues on recharges and inactive serials in the trade.
- Mismatched data information, Identification of Channels serials/cards etc.) as reported by stakeholders within the agreed SLA.
Qualifications
- Bachelor’s Degree / HND
- 2 years’ working experience.
- Accuracy
- Analytical skill.
- Problem solving skills.
- Interpersonal skills.
- High level of integrity.
Application Closing Date
16th January, 2025; 11:59 AM
===
===
2). Retail Shop Manager
Job Identification: 292
Location: Kano
Job type: Full-time
Responsibilities
Showroom profitability and Stock Management (Financials):
- To monitor, ensure adherence to process and as such provide Showroom report of o sales, o Cash monitoring, o Stock management, o Petty cash disbursement, reconciliation and retirements.
- Reporting of all activities within Airtel Showroom that directly impacts on Company financials such as promos.
- Track, Manage and control stock movement within and out of the warehouse.
- Ensure availability of all company products and services in assigned Showroom.
- Provide comprehensive report of all products and services in the Showroom.
Query Resolution and SLA’S (Process):
- Ensure Showroom agents have the required work tools/accesses.
- Ensured that all team members comply with set standards and meet SLA’s.
- Ensure 100% adherence on all Showroom processes and procedures by Showroom Agents.
- Escalate all issues beyond supervisor’s time and ability.
- Ensure all Showroom queries are resolved within the approved SLA.
- Monitor turnaround time for all queries/enquiries and institute process improvement when required.
- Monitor team members and track all pending issues to ensure pending complaints are treated.
Reports:
- Daily, weekly and monthly showroom reports.
- ERC reconciliation reports.
- Stock /Cash/POS reports
- PSB reports.
Customer Experience/ Satisfaction At Showroom (Customer):
- Relationship management: build a strong relationship between Airtel and all its customers.
- Create a database of customers’ traffic to the Showroom so as to ensure adequate and reliable data for feedback and upward selling and where necessary promos and other company requirement for effective decision making.
Qualifications
- Minimum of two (2) years’ work experience in a Customer Service environment.
- Ability to work with minimal supervision.
- Good analytic, report writing and problem-solving skills.
- Good understanding of business processes
- Good knowledge of customer administrative systems – ECMS, Single screen, USDM, CCUI, SV etc.
- Committed to common goals and values of the organization.
- Passion for customer satisfaction and service delivery.
- A strong work ethic with positive attitude.
- Team Leader & Player: Independent, confident and objective.
- Attention to detail/ excellent oral and written communication skills.
- Good presentation skills.
- Ability to maintain confidentiality at all times.
Application Closing Date
16th January, 2025; 11:59 AM
===
===
3). Enterprise Service Account Manager
Job Identification: 293
Location: Lagos
Job type: Full-time
Responsibilities
- Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the customers.
- Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance.
- Deliver Root cause analysis following major outage, based on data provided by the NOC and L2 operations.
- Identify and Deploy Measures to Improve Service Levels (SIP).
- Develop & Nurture Relationships with relevant people at Client Organization.
- Organize a monthly service review with corporate customers, share monthly reports on outages versus SLA, network usage, capacity planning, changes, advise customers.
- Identify opportunities to shore up recurring revenue opportunities in collaboration with account manager.
Qualifications
- Bachelor’s Degree in a management field: Master’s degree will be an added advantage.
- Years of experience: 8-10 years of technical operations and Customer Facing experience.
- Good knowledge of CX and Enterprise Business an added advantage.
- Good Communication skills & mandatory fluency in OPCO local language.
- Customer Focus and Customer first attitude.
- Commercial acumen o Perseverance and go getter attitude.
- Collaborative relationships building & working.
- Self-Management and Personal Development.
- Analytical skills – use of facts & data, problem solving/solution orientation.
- Proficient in MS Office.
- Understanding of Telco Products & connectivity medium (Fiber, RF, Satellite etc).
- Understanding of Telco Network Operation, IPs, routing etc.
- Speaking local language as well, located in-country.
Application Closing Date
16th January, 2025; 06:29 AM
===
===
4). Regional Business Analyst
Job Identification: 296
Location: Oyo
Job type: Full-time
Responsibilities
To provide zonal and regional reports and analyses on daily/weekly/monthly pipeline sales:
- Daily Sales Analysis, Reporting & Tracking.
- Weekly Sales Analysis, Reporting & Tracking.
- Monthly Sales Analysis, Reporting & Tracking.
To provide reports on daily/weekly/monthly market development activities:
- Daily Reporting and tracking of Market Impact Team activities.
- Weekly Reporting and tracking of Market Impact Team activities.
- Monthly Reporting and tracking of Market Impact Team activities.
To provide reports on Regional Operations Performance:
- To coordinate sales activities with other departments to ensure seamless correlation.
To coordinate regional review meetings:
- To coordinate with relevant departments to ensure the success of regional review meetings monthly or whenever they take place.
To coordinate regional CP forums:
- To coordinate with relevant departments to ensure the success of regional CP forums.
Qualifications
- Graduate degree.
- Seven (7) years of relevant experience.
- Good analytical skills.
- Good knowledge of Microsoft Office.
Application Closing Date
16th January, 2025; 11:59 AM.
===
===
5). Regional Business Analyst
Job Identification: 297
Location: Kano
Job type: Full-time
Responsibilities
To provide zonal and regional reports and analyses on daily/weekly/monthly pipeline sales:
- Daily Sales Analysis, Reporting & Tracking.
- Weekly Sales Analysis, Reporting & Tracking.
- Monthly Sales Analysis, Reporting & Tracking.
To provide reports on daily/weekly/monthly market development activities:
- Daily Reporting and tracking of Market Impact Team activities
- Weekly Reporting and tracking of Market Impact Team activities
- Monthly Reporting and tracking of Market Impact Team activities.
To provide reports on Regional Operations Performance:
- To coordinate sales activities with other departments to ensure seamless correlation.
To coordinate regional review meetings:
- Success of regional review meetings monthly or whenever they take place.
To coordinate regional CP forums:
- To coordinate with relevant departments to ensure the success of regional CP forums.
Qualifications
- Seven (7) Years of relevant experience.
- Graduate degree.
- Good knowledge of Microsoft Office
- Good analytical skills.
- Achieving results, Analytical.
Application Closing Date
16th January, 2025.
How to Apply: Interested and qualified candidates should use the links below to apply: