Company Info
Large organization
200 + Employees
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators.
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
1). Packet Core Optimization Expert
Req ID: 763800
Location: Lagos, Nigeria
About this Opportunity
- We are now looking for a PS Core Optimization SME(Packet Core Optimization Subject Matter Expert), who will be responsible for driving end -to- end performance improvements in user experience from the Packet Core perspective.
- In this role, you will leverage on AL/ML solution in predictive analytics, performance automation and optimization techniques to ensure the delivery of Service Level Agreements (SLAs) in customer networks.
What You Will Do
- Analyze the performance and resources on the core and data network.
- 2G/3G/4G/5G data systems dimensioning, design, optimization, and acceptance of the nodes within EPC and 5G SA/NSA.
- Define solutions to improve network performance against set targets.
- Drive initiatives to improve network performance and end-user quality.
- End-user quality of service optimization.
- Deploy corrective measures to improve traffic ability performance (end-user focus).
- In-depth audits on parameters, features, and design of the EPC to provide actionable improvement plans in the network.
- Automate processes related to technical audits, network performance monitoring, reporting, and corrective action deployments.
- Implement machine learning and AI-driven solutions for predictive analytics and network optimization.
- Develop technical presentations and proposals and perform customer presentations.
- Participate in knowledge transfer, documentation, and information sharing.
- Support in identifying business opportunities and presales activities.
- Stay abreast of new technology/technical areas within the domain, especially in areas of AI and machine learning.
- Provide domain expertise to support back-office and planning functions.
- Evaluate the impact of change due to new technology, node upgrades, and new features added to the PS Core network.
You Will Bring
- Bachelor’s Degree in Engineering, preferably in Electronics, Computer Science, Telecommunication, or equivalent.
- Minimum of 4 years of experience in Packet Core/EPC (relevant experience on Ericsson platforms, Multivendor experience is a plus).
- Expert knowledge of Network Architecture, signaling, traffic cases, and data flows in technologies of 2G, 3G, 4G & 5G NSA/SA.
- Expertise in automation, scripting (Python, Shell, etc.), and familiarity with AI/ML applications in network optimization.
- Hands-on experience in programming, data analysis, and automation frameworks.
- Domain experience: PS/EPC, 5G NSA/SA.
- Deep knowledge of KPI formulae, KPI degradation, and KPI improvement for EPC.
- Core network performance/configuration parameters and their interpretation and usage.
- Experience with AI and ML in data-driven network optimization, predictive maintenance, and anomaly detection is a plus.
Application Closing Date
Not Specified.
===
===
2). Head of Service Reliability
Req ID: 763675
Location: Lagos, Nigeria
About this opportunity
- We are looking for a key member to join our Managed Services team! As a member of our MS Operations team, you will be responsible for the Operational and Delivery performance of the operations within a managed services deal.
- In this position, you will play a valuable role to handle the applicable Working Level Agreements (WLA) and Operating Level Agreements (OLA) with delivery organizations, managing the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) and serving as the primary escalation point for critical Incidents, Operations escalations, and Performance Reporting towards the customer.
Responsibilities
What You Will Do:
- The Service Reliability function collaborates and provides supervision to the Automated Ops team for event, incident, problem, preventative, predictive & change management
- In this delivery there is also close Collaboration and supervision of the Technical Authority team
- Manage end-to-end delivery of operations for a specific customer, including delivery performance based on SLA, providing performance reporting on customer networks
- Coordinate any operational interface between delivery units and customer’s retained organization
- Act as main customer interface in managing major incidents, providing resolution reporting to customer and escalating the incident as necessary
- Ensure problem management activities are performed and supported by all delivery organizations
- Coordinate customer reporting meetings for problem management status
- Gain customer approval for solutions and/or negotiate penalties in case of customer non-acceptance
- Plan for preventative maintenance that covers customer requirements, report on any impacts and grant customer approval as necessary
- Continuously drive for efficiency, improvements and excellence in service deliver
Requirements
You Will Bring:
- Education: Bachelor’s Degree in Engineering / IT /Telecom
- Minimum years of experience: 8 years relevant experience.
- Domain experience: Packet Core (GGSN/EPG/MPG, SGSN/MME, DNS, SAPC)
- Possess good knowledge of MSTOP processes & MSDP tools, Operation Services and Shared Solutions Services
- Strong Customer Management & engagement skills
- Reporting & Governance skills
- Solid presentation and communication skills and the ability to share your knowledge
- Good financial understanding and cost awareness
- Operations delivery management
- Incident and problem management
- Preventative maintenance
- Service delivery efficiency
- Demonstrated ability in delivering results and meeting customer expectations.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: