Company Info
Large organization
200 + Employees
Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.
Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.
1). Senior Associate, Reconciliation
Location: Lekki, Lagos
Job Type: Full time
Job Role
- We’re looking for a Senior Associate, Reconciliation to join the Global Operations team to ensure that our payment commitments are delivered on-time to our merchants.
- The right candidate for this role will play a critical role in enabling the realization of this opportunity and simultaneously ensuring optimal validation of balances and the reasonableness of each of the accounts that Flutterwave uses for its transactions.
Responsibilities
Conduct Reconciliation:
- Lead and oversee the reconciliation process for financial records across all payment methods, including collections and payouts.
- Examine incoming and outgoing funds to ensure accurate recording and processing in accordance with organizational standards and procedures.
Discrepancy Identification and Resolution:
- Identify and investigate discrepancies or errors encountered during the reconciliation process.
- Determine the root causes of discrepancies and work collaboratively with relevant teams to resolve them in a timely manner.
Financial Analysis:
- Research and analyze financial data to identify trends, patterns, and potential issues requiring further investigation.
- Utilize analytical tools and methodologies to enhance the accuracy and efficiency of the reconciliation process.
Reporting and Communication:
- Prepare comprehensive reports summarizing the results of reconciliations, highlighting any issues or discrepancies, and recommending corrective actions.
- Effectively communicate findings and recommendations to management and relevant stakeholders.
Cross-Functional Collaboration:
- Collaborate with other teams, including finance, operations, and customer support, to ensure the accuracy and consistency of financial data across all areas of the business.
- Work closely with Flutterwave partners and internal teams to address issues and optimize reconciliation processes.
Recordkeeping and Documentation:
- Maintain accurate records of all reconciliations performed, ensuring proper documentation and filing for future reference and audit purposes.
Continuous Improvement:
- Identify opportunities for process improvement and efficiency gains within the reconciliation function.
- Implement best practices and recommend enhancements to reconciliation processes and procedures.
Ad Hoc Responsibilities:
- Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.
- Undertake any other duties or special projects as assigned by management.
Requirements
- Bachelor’s degree in Finance, Business Administration or a related field
- Minimum of 5 years working experience in reconciliations or internal/external auditing
- High attention to detail, well organised and excellent analytical skills.
- Deep understanding in payments and knowledge of card scheme operations
- Strong SQL & Excel skills (Macros, Pivot tables etc.), ability to handle large amounts of data and compile detailed reports highly preferred
- Strong understanding of financial principles, accounting standards, and reconciliation methodologies.
- Ability to adapt to change quickly and multi-task.
- Fintech and Client engagement experience.
- Ability to work as part of a team and manage projects.
You’ll love this job if you:
- Have an intellectual curiosity about payments and technology.
- Have high aptitude to quickly understand customer use cases and requirements.
- Have the ability to drive cross-functional teams from ideation to solution.
- Have the ability to manage proactive and reactive tasks effectively.
- Are self-driven, self-starter, extremely passionate, goal-getter.
- Are passionate about process improvements.
- Are comfortable managing relationships within every aspect of the organization from senior executives to engineers.
- Embrace the challenge of managing multiple activities simultaneously.
- Are comfortable working in ambiguity and the constant change of life at a startup experiencing hyper-growth.
Application Closing Date
Not Specified.
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2). Manager, Acquiring Partnership
Location: Lekki, Lagos
Job Type: Full time
Department: Global Expansion & Payment Partnerships
The Role
- As the Acquiring Partnership Manager, you will responsible for establishing, developing and optimizing partnerships with Acquiring banks and/or other financial institutions.
- The candidate must have a deep understanding of payments, especially card acquiring operations while ensuring that all activities are concluded in the designated market in line with best practices and regulatory standards.
- You will also be responsible for the development, approval and execution of card acquiring strategies for new and existing partners.
Responsibilities
- Identify Potential Card acquiring partners
- Establish, build and maintain cross-functional relationships with the partner on every level from the operators to executive management
- Negotiate and execute necessary agreements
- Strategic planning, market analysis and execution
- Ensure proper internal coordination of activities relating to card acquiring
- Work with internal stakeholders to execute applicable projects
- Ensure effective monitoring of partner performance (transactions, compliance and relationship)
- Ensure timely resolution of issues & conflict, reducing escalations to the barest minimum
- Proffer solutions for continuous improvement
- Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.
Requirements
- Bachelor’s Degree in related discipline, MBA preferred with 7+ years of experience
- Experience working in a compliance/internal audit function in a Nigerian bank
- Experience working in card operations in a Nigerian bank
- Expertise in payments, financial services and/or local payment methods
- Exceptional people management skills
- Excellent relationship management skills
- Must be prepared to work on-site at client locations as needed
- Ability to adapt to the changing needs of the organization
- Ability to perform under pressure.
- Autonomy, creativity, ability to do complex analysis
- Experience of working in an agile environment, where you have responded quickly to changing business needs
- Commitment to promoting a diverse and inclusive culture
- Fluent in English
Application Closing Date
Not Specified.
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3). Senior Manager, Consumer Risk
Location: Lekki, Lagos
Job Type: Full time (Hybrid)
Department: Risk Organisation
The Role
- Flutterwave is looking for a Senior Manager, Consumer Risk, who will be a key leader responsible for managing the buyer risk function.
- Your role will involve developing and implementing robust risk management strategies, collaborating with cross-functional teams, and ensuring the security and integrity of buyer transactions.
Responsibilities
- Analyze large data sets and collaborate with the team to identify patterns and anomalies indicative of potential risks.
- Understand technical background of Flutterwave’s product and implement a detail-oriented approach to identify and rectify potential gaps posing risks to the company or its customers.
- Balance risk mitigation with user experience to support healthy growth of the business.
- Develop and execute comprehensive risk management strategies to safeguard against potential financial and non-financial losses.
- Establish and maintain risk management policies and procedures.
- Work closely with cross-functional teams, including finance, legal, and technology, to integrate risk management practices into business processes.
- Provide guidance and direction to team members in the execution of risk mitigation initiatives.
- Oversee and enhance transaction monitoring systems to detect and prevent fraudulent activities.
- Stay abreast of market trends, regulatory changes, and industry developments to anticipate and address emerging risks.
Requirements
- Bachelor’s Degree in Finance, Business, or a related field; advanced degree or relevant certifications are a plus.
- Proven 8+ years’ experience in buyer, consumer, fraud or similar field of risk management within the financial or fintech industry, with a track record of leadership and strategic thinking.
- Experience extracting actionable insights from large data sets, applying a data-driven approach to business problems.
- Proven track record of successfully detecting and mitigating various fraud modus operandi (MOs) within the payments or financial industry.
- Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
- Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
- Strong user focus and business acumen combined with risk mindset.
- Ability to articulate complex risk-related concepts in a clear and understandable manner for non-risk team members.
- Highly organized and detail-oriented with a commitment to accuracy and quality.
- Ability to design and develop training programs for operations teams, ensuring they are well-equipped to handle buyer risk-related tasks.
Application Closing Date
Not Specified.
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4). Global Operations Strategy Specialist
Location: Lekki, Lagos
Employment Type: Full-time
Role
- The Global Operations Strategy Specialist will support the development, implementation and monitoring of operational strategy across Flutterwave’s African operations.
- Build strong local networks within the banking industry and the regulatory environment to facilitate proactive and agile strategies.
Your Core Responsibilities
- Develop operational strategies across Flutterwave’s main markets in Africa (Nigeria, Kenya, Ghana, South Africa and Uganda) taking into consideration both regulatory and industry standards (both local and international standards)
- Develop strong and durable relationships with the banking industries and regulators across Africa
- Implement a country specific operational strategy, reviewing all the merchants flows in accordance with Flutterwave’s business model; with strong focus on results, as well as strong alignment with the overall company’s strategy
- Develop and maintain relationships with various acquiring partners, ensure effective communications and prompt resolutions of any issues that may arise
- Constantly and proactively seek regulatory and industry updates, and develop action plans to minimize any potential negative impact as well as take advantage of any opportunities these might represent
- Manage the developing network of acquiring partners across Africa, including the implementation of funds flows to ensure prompt merchants settlements
- Develop robust documentation such as policies and SOP documents for the team
- Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices
- Support with additional tasks as required.
Required Competency and Skillset to be a Waver
- Bachelor’s Degree in Finance, Business Administration or a related field
- Minimum of 5 years of experience in strategy and operations
- Strong understanding of the Fintech industry and the regulatory environment in Africa
- Strong relationship management skills
- Excellent interpersonal and communication skills
- High sense of ownership, accountability, integrity and ethical standards
- Ability to travel
- Ability to work independently to fulfill assigned tasks
- Excellent presentation skills
- Ability to manage multiple priorities and meet stringent deadlines.
- Excellent Financial analytical, strategic planning and execution skills
- Excellent leadership skills
Application Closing Date
Not Specified.
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5). Senior Associate, Risk Analytics and Decisioning
Location: Lekki, Lagos
Employment Type: Full-time
The Role
- We are seeking a highly skilled and experienced Senior Associate or Manager of Risk Modelling and Decisioning to join our dynamic team.
- As a leading player in the fintech industry, we are dedicated to revolutionizing financial services through innovative technology and data-driven solutions.
- The Manager of Risk Modeling and Decisioning will play a crucial role in designing and implementing risk, compliance, and fraud decisioning strategies and processes, ensuring a robust data infrastructure to optimize our risk analytic capabilities and drive business growth.
Responsibilities
- Lead or contribute to the development, enhancement, and maintenance of risk, compliance, and fraud prevention rules and processes across multiple products and channels from an analytic perspective.
- Lead data initiatives within the Risk & Compliance organization, ensuring robust, complete, accurate, and consistent data capturing for analytic and reporting functions.
- Monitor the performance of decisioning strategies and processes, identifying opportunities to leverage vendors’ capabilities better.
- Identify internal and external data sources to improve risk and fraud mitigation strategies and processes.
- Drive initiatives to automate and streamline risk management processes, leveraging advanced analytics and machine learning techniques where applicable.
- Support predictive analytics initiatives by providing guidance as an analytic reviewer or with hands-on modeling when required.
- Collaborate with cross-functional teams, including Data Science, Product Management, and Engineering, to implement data and decision strategies into production systems.
- Analyze and interpret data to identify trends, patterns, and insights that inform risk management decisions and strategies.
- Stay current with industry trends, best practices, and regulatory requirements related to risk management methodologies.
- Provide leadership and mentorship to a team of risk analysts, fostering a culture of collaboration, innovation, and continuous learning.
- Work closely with stakeholders to understand business objectives and develop risk management solutions that balance risk mitigation with business growth objectives.
- Support regulatory compliance efforts by ensuring that risk analytics and decisioning strategies adhere to relevant regulations and guidelines.
Required Competency and Skillset to be a Waver
- Bachelor’s Degree in a quantitative field such as Mathematics, Statistics, Computer Science, Economics, or related discipline; advanced degree preferred.
- 5+ years of experience in risk/fraud strategy/analytic, rule and data management, or related analytic fields within the financial services industry.
- Strong technical skills including proficiency in Python and other statistical analysis, data mining, and programming languages such as SQL.
- Familiarity with risk/fraud management frameworks, methodologies, and regulatory requirements (e.g. GDPR).
- Experience with building predictive models and data analytic tools (e.g., logistic regression, decision trees, random forests, gradient boosting and neural networks).
- Excellent analytical and problem-solving skills with the ability to translate complex data into actionable insights and recommendations.
- Proven leadership experience with the ability to effectively manage and mentor a team of analysts.
- Exceptional communication skills with the ability to articulate technical concepts to non-technical stakeholders and senior leadership.
- Strong project management skills with the ability to prioritize and manage multiple initiatives in a fast-paced environment.
- Demonstrated ability to work collaboratively in cross-functional teams and drive results through influence and persuasion.
Application Closing Date
Not Specified.
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6). Manager, Global Expansion & Payment Partnerships Services (GEPP)
Location: Lekki, Lagos
Employment Type: Full-time
The Role
- Flutterwave is seeking a dedicated Manager to join our Global Expansion & Payment Partnerships (GEPP) Services team.
- This role is central to building scalable partnerships with Merchants of Record, assisting in the application and renewal of regulatory licenses, and coordinating end-to-end merchant onboarding with payment partners and acquirers.
- The ideal candidate will excel at managing cross-functional collaboration, compliance, and operational efficiency to support Flutterwave’s strategic objectives.
Key Responsibilities
Standardize and Scale Merchant of Record Partnerships:
- Develop and implement scalable processes to support partnerships with Merchants of Record, allowing Flutterwave to offer domiciliation and collections agent services.
- Ensure all processes comply with regulatory standards and align with company goals.
- Coordinate closely with internal teams, including legal, compliance, and operations, to optimize Merchant of Record functions.
Regulatory License Applications and Renewals:
- Manage regulatory payment license applications and renewals in alignment with Flutterwave’s strategic goals.
- Work with regional GEPP teams, legal, and compliance teams to ensure all documentation is complete and compliant with local regulatory requirements.
- Maintain up-to-date knowledge of regulatory standards across multiple jurisdictions and adjust processes as required.
- Merchant Onboarding Coordination with Payment Partners/Acquirers:
- Lead end-to-end coordination for merchant onboarding with payment partners and acquirers to fulfill partner requirements for visibility into sub-merchants.
Collaborate with the data team to identify eligible merchants, ensuring accurate data processing and segmentation. - Coordinate with the seller risk team to review and shortlist merchants, ensuring alignment with risk management standards.
- Manage the process of finalizing and sending approved merchant lists to payment partners/acquirers for review and approval.
- Partner with the professional services team to profile and configure payment credentials for approved merchants, ensuring seamless activation.
Risk and Compliance Oversight:
- Develop risk management strategies to ensure that all GEPP Services activities are compliant with local and international regulations.
- Liaise with the seller risk team to mitigate potential risks associated with merchant partnerships and licensing activities.
Reporting and Analysis:
- Prepare regular reports on the status and outcomes of Merchant of Record partnerships, regulatory license applications, and merchant onboarding processes. ○ Analyze operational data to provide insights and recommendations to senior management for continuous improvement.
- Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance efficiency and effectiveness.
- Training and Development: Provide training and support to team members and other stakeholders on MoR and regulatory licensing processes.
- Industry Networking: Stay engaged with industry networks and forums to keep abreast of regulatory developments and emerging trends.
Requirements
- Bachelor’s Degree in Business Administration, Finance, Legal Studies, or a related field. A Master’s degree is preferred.
- Minimum of 6 years of experience in e-commerce, payment processing, or a related field, with at least 2 years specifically in managing licensing agreements.
- Strong understanding of regulatory requirements related to e-commerce, payment processing, and licensing.
- Proven negotiation skills with the ability to secure favorable terms in licensing agreements.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
- Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
- Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.
- Proficiency in Microsoft Office suite and experience with contract management software is a plus.
- Strong ethical values and integrity, with a commitment to upholding legal and regulatory standards.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: